Director Job Listing at UT Dallas in Richardson, TX (Job ID 30112)

Description

Are you interested in helping students achieve their goal of a college education? The Director, Undergraduate Admission & Recruitment, plays a vital role in the recruitment and admission of undergraduate candidates to the University's academic programs.

The Office of Admissions is looking for a higher education professional with progressive experience in admission and prospective student recruitment and outreach to fill this position. Apply now to join our team!

The Director, Undergraduate Admission & Recruitment, provides management, leadership, support, and coordination for UT Dallas' Office of Admissions. Primary responsibilities include development and implementation of undergraduate admission and recruiting initiatives and prospective student support. This position will communicate regularly with leaders across campus to ensure the department's efforts successfully support university-wide application, admission, and enrollment goals.

Minimum Education and Experience

Bachelor's degree and 5 years of related progressive experience.

Preferred Education and Experience

• Master's degree
• Ten years of related progressive work experience
• Supervisory experience

Essential Duties and Responsibilities

• Oversee the development and implementation of the University's undergraduate recruitment strategy.
• Support the coordination of efforts between the Welcome Center, Visitor Center, and Undergraduate Recruiting Teams to facilitate a welcoming, responsive, and supportive environment for prospective students.
• Serve as a primary point of contact for escalated complaints and difficult customer service situations.
• Develop and maintain relationships with departments across campus in order to support undergraduate recruiting efforts.
• Collaborate with other leaders in the Offices of Admissions and Enrollment Operations to identify existing challenges and partner with other teams to work toward solutions.
• Supervise, support, and mentor Assistant Directors of Admissions for DFW and Regional Undergraduate Recruitment Teams; lead regular team meetings and provide critical updates to all undergraduate recruiting staff.
• Promote and provide a high level of customer service to all prospective undergraduate students and their families.
• Work with Strategic Enrollment Partnerships & Initiatives Team to support pathway and partnership efforts.
• Attend interdepartmental meetings related to undergraduate admissions and prospective student recruitment; cooperate and coordinate with other teams within the Offices of Admissions and Enrollment Operations to achieve shared goals.
• Participate in all assigned trainings, meeting, and events.
• Other duties as assigned.

Additional Information

Required Knowledge, Skills, and Abilities:

• Exceptional presentation and public-speaking skills
• Exceptional written and verbal communication skills as well as active listening and interpersonal skills
• Understanding of conflict de-escalation and resolution techniques to handle difficult and sensitive student and customer service situations
• Excellent organizational, prioritization, and time management skills with the ability to manage multiple tasks and projects at one time
• Detail-oriented and accurate with the ability to analyze and interpret data and apply strong reasoning skills to make informed decisions and to identify potential issues and possible solutions proactively
• Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and projects in order to complete assignments timely and efficiently

Remote Work Notice
The Enrollment Management Unit provides in-person services and support to our prospective and current student populations. Therefore, this is a campus-based position, located in the Student Services Building.

About UT Dallas
The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is critical to achieving our vision and mission. UT Dallas fosters an educational, working, and living environment where all members of our community are welcomed, treated fairly, and supported in their pursuit of excellence.

What We Offer
UT Dallas aims to attract and retain talented staff and faculty to support the University's students and mission. We offer a comprehensive benefits package, including:

• Medical with prescription drug coverage (100% paid for full-time employees), dental, and vision insurance plans
• Life, AD&D, and disability insurance plans
• Flexible spending accounts
• Paid time off and holidays
• Retirement plans
• Employee tuition assistance
• Professional development and training opportunities
• Employee wellness and employee assistance programs
• and much more!

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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