Key Account - Sales Support Job Listing at Volcom in Costa Mesa, CA (Job ID 6611)

Description

Title: Key Account Sales Support

From boutique-brand culture to big-box retail, Liberated Brands thinks differently and has global scale servicing over 60+ countries. With over three decades of experience in brand-building, we are enhancing what a full-service license model can look like. We focus on the fundamentals of designing, producing, distributing, and marketing our brands and products, but always leave room for the x-factors to lead the way. Our expertise spans all sales channels, from direct-to-consumer to specialty wholesale and everything in between, both physical and digital.  This Liberated approach creates a unique and powerful balance between brand-culture and sustainable growth.  Join us and experience the benefits of being truly Liberated.

WHAT YOU'LL DO:

The Key Accounts Sub Rep will effectively support Liberated Brands Key Account Managers in all sales initiatives. The Sub Rep plays a strong role in the Account Sales Team's success. The Sub Rep will be an active participant in all market appointments, assisting managers with direct selling while acting as a point of contact for retailers, ensuring Customer satisfaction is met.

• Attend market appointments with accounts; manage overall meeting prep, assist with direct selling, note taking and merchandising. Provide same day recap of customer meetings with action items and follow ups 
• Build and maintain strong working relationships with key accounts by providing customer service and sales support in a timely and efficient manner 
• Effectively manage office phone line and provide prompt and immediate service for all accounts 
• Manage order file and ensure that accounts are fully informed of order status, fill rates, and expected inventory due-in information as provided by Sales Operations team 
• Communicate with Key Account Manager to ensure account inventory needs and product opportunities are met 
• Aid in sample coordination efforts for Key Account Team including line prep, management of sample requests, and return of outbound items 
• Assist in managing Key Account team market and showroom calendar 
• Verity orders are accurate and received with enough lead-time to ship within preferred ship window 
• Enter various forms of data; account required forms. SMU forms, and others as needed 
• Manage and execute from start to finish SMU requests as directed by Key Account Manager 
• Report and forecast on weekly shipping goals and monthly targets provided by Key Account Managers 
• Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns 
• Work with production team to ensure any special ticketing and VAS requirements are handled at the factory level 
• Responsible for set up and break down during account line showings 

• Work cross functionally with all other including but not limited to marketing, distribution center, design, and production 

WHAT YOU'LL NEED:

Note: Duties, responsibilities and activities may change at any time with or without notice. 

• Fun and energetic personality with a passion for learning 
• 2+ years preferred customer service experience 
• Bachelor's degree preferred and appreciated 
• Working knowledge of the wholesale/retail industry 
• Excellent communication/listening skills with the ability to problem solve 
• Self-motivated and results oriented 
• Strong communication skills, both verbal and written 
• Strong sense of professionalism and ability to maintain confidentiality 
• Ability to identify and solve problems in a timely manner 
• Strong attention to detail 
• To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft One Note, and Microsoft Power Point. Full Circle Database software experience a plus 
• Ability to travel 

LIBERATED PERKS:

• Collaborative culture with amazing family vibe
• Discounts on Liberated Merch
• Medical, Dental, and Vision Benefits (majority employer paid)
• 401k with employer match (based on eligibility)
• Surf and Snow Team Building Days
• Summer Half Day Fridays
• Paid Time Off
• Referral Program

Liberated Brands is committed to fair and equitable compensation practices. The annual salary range for this role in Costa Mesa, CA is $60,000 - $65,000. This position is hybrid and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set, certifications, and specific work location.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. 

If you are unable to complete this application due to a disability, please contact Customer Service to ask for an accommodation or an alternative application process: 1 (855) 330-0188 or ADAaccommodations@liberatedbrands.com.