Practice Manager- Primary Care Job Listing at Wilson Health in Sidney, OH (Job ID 8a78839f9839308f01987a012a994ebc)

Description

Wilson Health is looking for a direct hire Practice Manager, Primary Care Offices for our location in Shelby County, Ohio (North Dayton, Ohio) area.   Key Perks and Benefits:

• Access to Employer Direct Care Clinic.  Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
• Generous paid time off program beginning day one.
• Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance- Coverage Begins Day One of Employment
• H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
• Company Paid Life Insurance and Long-Term Disability Insurance, Salary Continuation benefit beginning day one.
• Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance
• Industry leading retirement plan- employer contributions begin day one, no waiting period for participation.
• Tuition Assistance Program

Employment Status: Full-Time Working Hours: 40 hours a week (Salaried) Shift: 1st shift Position Reports to: Vice President of Wilson Health Medical Group      Department Description: Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities medical needs with offices conveniently located throughout the region.   Job Summary: Responsible for the strategic alignment and daily operations in Wilson Health Medical Group's Primary Care offices, with an emphasis on the highest quality patient care.  The role is responsible for leading, educating, and delivering results for our patients and employees. The manager will provide clinical support to the medical providers as deemed appropriate based on training and experience.  Responsibilities include coordination of patient care and management of a professional team which includes multiple clinic and other staff as appropriate.   Essential Duties & Responsibilities:

• Oversees daily office operations.  Identifies and resolves operational issues quickly soliciting provider feedback when appropriate. 
• Establishes and maintains an efficient and responsive patient flow system.  Monitors the patient schedule frequently to anticipate possible problems and acts to resolve proactively.
• Reviews patient experience scores weekly to identify trends.  Reviews patient experience scores and verbatim with staff and providers monthly.  Creates and implements strategies to continuously improve the patient experience. 
• Coordinates performance management, discipline, hiring, terminations, and other related staffing needs with the support of the Human Resources Department.  Establishes the expectations for performance for direct reports, and monitors and measures this performance. Addresses concerns or weaknesses and takes appropriate action to ensure issues are resolved.
• Addresses issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and make process improvements.
• Ensures that all charges are captured and entered within the timelines established by policies.  Monitors the timely documentation of patient visits and discusses outstanding documentation with providers.
• Works as a liaison between the central business office and providers to resolve any coding discrepancies in a timely manner according to WHMG policy.  
• Ensures that all point of service payments are entered, balanced and transferred to the designated location. 
• Works collaboratively with the central business office to develop and maintain processes for the offices to obtain optimal results in the revenue cycle. 
• Assists VP in developing annual budgets and goals.  Monitors department's revenue and expenses to stay within budget guidelines.   Implements corrective action to meet budget expectations.  Prepares explanations monthly for budget variances.
• Monitors monthly financial and productivity reports and makes changes needed to effectively reach production and financial goals.
• Distributes WHMG monthly, quarterly, and year-end reports to providers.  Discusses positive and negative trends. 
• Supervises and is accessible to all staff.  Coaches and mentors staff to continuously improve their skills and abilities.  Provides regular feedback to staff.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.

Qualifications:

• Minimum of five years` experience in a healthcare setting required.
• Preference will be given to candidates with 3+ years of experience in a medical office management role 
• Associate`s/Bachelor`s degree in management preferred.
• Preference will be given to candidates who have experience with Epic EMR.

Mission & Vision & Values:

• Improve the health and wellness of the community by delivering compassionate, quality care.
• Be a trusted, nationally recognized leader of innovative, collaborative, community health.
• A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.

EOE (Equal Opportunity Employer)  

 Apply on company website