Game Performance Supervisor Job Listing at Wind Creek Hospitality in Montgomery, AL (Job ID 9194)

Description

Job Overview:

The Game Performance Supervisor must be knowledgeable in all aspects of machine operations and is responsible for the maintenance and repairing of the machines. The Game Performance Supervisor is responsible for providing supervision, training, technical direction and guidance to co-workers in installing, servicing, adjusting and repairing of all electronic bingo machines.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

·         Ensures that applicable operating policies and procedures are consistently followed,

including Minimum Internal Control Standards (MICS and TICS) and financial internal controls related to game operation

·         Observes machine vendors to ensure adherence to applicable policies and procedures

·         Regularly communicates and coordinates with the Game Performance Manager on projects, personnel issues including scheduling, recognition and discipline, existing and emerging game technology, game and system outages

·         Assist Game Department management with the safeguarding of gaming machines and other gaming technology including but not limited to maintaining game repair parts, inventory, and inventory logs

·         Inspects machines and equipment daily, assists in coordinating movement of electronic bingo machines, requisitions of parts, supplies, forms and other required equipment for the efficient operation of the department

·         Models and maintains positive working relationships with other key gaming related and service departments including by not limited to IT, Game Operations, Beverage Service, Housekeeping and Security

·         Assist Gaming Department management in team accountability in the achievement of service time targets, scheduled project work, game and system uptime targets, and other benchmarks or targets that management deems applicable

·         Provides exceptional customer service and maintains a professional work environment with supervisors and staff

• Other duties & responsibilities as assigned