Hotel Front Office Shift Manager Job Listing at Wind Creek Hospitality in Wetumpka, AL (Job ID 10437)

Description

Shift:  11pm-7:30am (Shifts are subject to change for business needs)

Job Overview:

The Hotel Front Office Shift Manager  is responsible for supervising the day-to day operations of the Front Desk and Front Services ensuring that excellent service is provided using AAA Four Diamond standards in Customer Service, as well as champions and supports the values and principles of Wind Creek Hospitality Workplace Expectations.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Schedules employees to ensure excellent level of service to the customer while maintaining and controlling labor costs; Understands and manages within budgetary guidelines
• Authorizes PTO and administers payroll
• Supervises employees including maintaining proper employee relations, recognition, evaluating performance and administering discipline when necessary (including Hotel Supervisor)
• Actively coaches, mentors and develops team members
• Empowers self and team to resolve customer complaints or problems
• Provides AAA 4-diamond services levels necessary to meet and exceed guest expectations
• Liaises with other departments as operational issues arise
• Cross-trains with all Hotel departments
• Serves as role model showing exemplary guest service skills
• Assists with check-in and check-out and other duties
• Assists in the procurement of operating supplies and equipment (OS&E)
• Recruits hotel staff, screen applicants and conduct auditions for employment
• Conducts market research and collect data pertaining to rates and pricing; develop rate strategies in Opera (Hotel System)
• Assists in the development and training of departmental policies and procedures

• Limits number of accidents and injuries by promoting job safety
• Other duties & responsibilities as assigned