Description
SHIFT: 4 Days/ 10-Hour Shifts
(Shift may change based on need)Job Overview:
The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
- Maintains security and back-up procedures for all application systems
- Assists with software and hardware installation/upgrades
- Effectively troubleshoots user problems with application software and hardware
- Primarily focuses on Level I - II (user, technician) applications support
- Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
- Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
- Participates in the on-call rotation. On-call hours are between 12am – 8am.
- May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
- Other duties & responsibilities as assigned
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