Player Services Representative Job Listing at Wind Creek Hospitality in Montgomery, AL (Job ID 10441)

Description

Job Overview: 8:00 a.m.-4:30 p.m. and 7:00 p.m.-3:30 a.m.

The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank. 

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests
• Enrolls new guests in current promotions and in computer system for direct mail campaigns
• Provides guest information as to the use and benefits of the Player's Club cards; Answers questions pertaining to points, promotions, complimentary, and special events
• Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
• Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality's ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
• Averages sixteen (16) transactions per hour
• Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality's BOPs

• Avoids receiving procedural violations (exceptions) determined by our Compliance team

• Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process
• Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
• Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains Title 31 certification  

• Adheres to the established dress code
• Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
• Other duties and responsibilities as assigned