Description
SHIFT: 4pm-11pm (Shift subject to change based on business needs)
Job Overview:
The Specialty Server is responsible for providing friendly and efficient service of food and beverage items to all guests in the Fire Steakhouse.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Possesses full knowledge of fine dining cuisines, including French and Continental as well as table-side service
- Possesses knowledge of wine and wine pairings
- Report to work station as scheduled in proper uniform and ready to work
- Complete all side-work as directed by supervisor
- Keeps work area neat, clean and free of safety hazards
- Greets guests in a friendly professional manner
- Takes drink orders using suggestive-selling and up-selling techniques
- Serves drinks quickly and efficiently in the proper glass with the proper garnish
- Informs guests of daily specials, soup of the day, and makes menu suggestions
- Takes guest orders, repeat orders to guests
- Inputs order into micros and send order to kitchen
- Picks up order from kitchen and serve guests
- Checks back with guests with-in two minutes to ensure they are enjoying their meal and if they have any other needs
- Pre-buses table as needed and ensures water glasses are always full
- Offers dessert and coffee using suggestive selling techniques
- Presents check at the end of the meal and thanks guests for dining with us
- Adequately completes required forms and handle cash transactions accurately and in a timely manner
- Other duties & responsibilities as assigned
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