Supervisor-IT Infrastructure Job Listing at Wind Creek Hospitality in Bethlehem, PA (Job ID 288)

Description

Description

POSITION PURPOSE: The Supervisor – IT Infrastructure (Supervisor – Information Technology Infrastructure) role is to supervise and ensure the efficient operation of the company's networks, client servers, databases, and equipment. This includes supervising the IT staff responsible for monitoring and diagnosing network and server system problems. The Supervisor – IT Infrastructure will also work closely with the other functional IT Team Management in order to identify, recommend, develop, implement, and support cost-effective technology solutions. All duties are to be performed in accordance with departmental, Wind Creek Bethlehem LLC (“Wind Creek”) and PGCB policies, practices, and procedures. QUALIFICATIONS AND PHYSICAL/MENTAL REQUIREMENTS: Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek's customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements:

• Bachelor's Degree in Related Field four (4) years in an infrastructure and network support capacity;

OR six (6+) years' experience in an infrastructure and network support capacity.

• Experience and/or familiarity with the following or similar technologies is preferred:

             Windows Server/Windows 11, SCCM, SANs - Pure Storage, Cisco Switches
             Cisco UCSX - 8, Broadcom VMware, Avamar/Veeam Data Backup Software
             SQL

• Four (4) or more years working knowledge and experience with SAN technology (including EMC and Pure Storage SAN's).
• Proven experience in IT infrastructure planning and development.
• Knowledge of computer maintenance, software support, network design, cabling, communications, and hardware selections installation.
• Strong interpersonal and communication skills.
• Proficient with Excel and PowerPoint.
• Ability to self-manage.
• Excel at problem-solving and planning.
• Highly organized and ability to prioritize complex projects.
• Ability to multi-tasking.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.

POSITION RESPONSIBILITIES:

• Supervises the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, operating systems, and associated hardware.
• Complies with all gaming statutory obligations and company policy.
• Ensures the efficient utilization of IT resources – including personnel and equipment – within the team.
• Supports users with technical advice and problem resolution.
• Makes recommendations for the improvement and growth of the network and infrastructure IT systems.
• Makes recommendations on products, services, protocols, and standards in support of infrastructure procurement and development efforts.
• Monitors the utilization of all networks to detect potential errors or problems and provides necessary prevention guidelines.
• Assists the Director – Info Technology (Director – Information Technology) (“Director – IT”) in assuring all capital expenditure equipment and services are budgeted, scheduled on a fiscal basis, requested with proper justification and written for the approval of senior management.
• Assists with personal computer-related programming issues and projects as requested by the Director – IT.
• Maintains all records and documentation relating to the physical structure of the local and wide area networks including site plans.
• Assigns and monitors work of infrastructure team, providing technical and analytical support and direction.
• Maintains confidentiality; Works cooperatively with all levels of staff.
• Serves as liaison between technical and non-technical teams to ensure all project targets and requirements are met.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Other duties & responsibilities as assigned.

ESSENTIAL JOB FUNCTIONS:

• Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.
• Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
• Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
• Ability to maintain standards despite pressing deadlines; to do work right the first time.
• Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
• Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
• Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.
• Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.

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