Description
Join our dynamic Yardi team as a Customer Service Specialist, where your passion for providing exceptional service will make a direct impact on our clients and residents using the Yardi Resident Shield product. In this role, you'll handle a high volume of inbound calls, emails, and chats, ensuring our clients receive phenomenal support. Your role is crucial in partnering with client management teams and onsite leasing staff, providing policy confirmations, addressing system issues, and verifying rate information. With your keen attention to detail and collaborative spirit, you'll work closely with the client services team and IT to enhance our service delivery. If you're a proactive problem-solver ready to tackle special projects and ensure the accuracy of important documents, we want you on our team!
What You'll Do:
- Answer high volume calls up to 30-50 per day from residents regarding billing, policy coverage, and policy purchases.
- Provide support to the client's property management team and onsite leasing staff on policy confirmations, systems issues, and rate information verification.
- Verify new addresses or added units and ensures listed rate information is correct.
- Support the Resident Shield CSD team and works with IT to provide feedback from clients on any website issues or needed updates insurance carrier information.
- Ensure all necessary paperwork is completed for processing policy cancellations.
- Perform special projects as assigned.
Who You Are:
- Property and Casualty Insurance license.
- One plus (1+) years of customer service experience.
- Computer proficiency and keyboarding skills.
- Excellent phone demeanor and strong interpersonal skills.
- Ability to use tact and diplomacy when interacting with clients and internal team members.
- Customer service focused mindset.
- Solid analytical skills and the ability to problem-solve effectively.
- Strong attention to detail and the ability to follow processes.
- High school diploma or GED.
Ideal to have:
- Bachelor's degree in Business or related field.
- Bilingual (English/Spanish).
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
Join our exceptional team of Customer Service Agents and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now! #YardiCareers #TeamYardi #hiring
$24.61/hr - $27.69/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*lh
Apply on company website
Find Connections via Linkedin
