Director Job Listing at Yardi Systems in Atlanta, GA (Job ID AH25224868)

Description

About the Role:

As a Director, you will lead the strategy, operations, and performance of a key business unit or department. In this role, you'll be responsible for driving recurring and services-based revenue, optimizing team productivity, and ensuring business objectives are met. You will play a critical role in managing client partnerships, supporting strategic initiatives, and ensuring seamless service delivery. This is a leadership position that requires a strong mix of operational excellence, project management experience, client relationship management, and team development expertise.

What You'll Do

• Drive Client Success
  Lead the development and management of customer service and technical support teams to meet evolving business and client needs. Serve as a strategic partner to clients, key stakeholders, and business partners, providing direct relationship management and support to high-value accounts. Guide pre-sales efforts and help clients navigate complex challenges, communicate system changes, and proactively address concerns to build long-term, trusted partnerships.
• Lead and Develop High-Performing Teams
  Hire, mentor, and retain top talent. Foster a culture of collaboration, accountability, and continuous learning. Support team members in understanding their roles, growing their technical and professional skills, and improving client communication. Share industry knowledge and coach team members on effective problem-solving and client engagement strategies.
• Manage Complex Projects
  Oversee internal and client-facing projects, including software implementations, business system customizations, financial reporting tools, and the resolution of software issues. Ensure timely delivery, high quality, and alignment with client business practices. Lead corporate initiatives that impact client operations and contribute to the evolution of company-wide processes and policies.

Who You Are

• Bachelor's degree in Business, Finance, Math, Computer/Engineering Sciences, or equivalent experience in the property management industry; Master's degree preferred.
• 10+ years of relevant industry experience, including account management, technical leadership, and a minimum of 3 years in a team management role.
• Proven leadership with a strong track record of growing revenue, managing high-performing teams, and delivering successful implementations.
• Experience overseeing complex projects and managing client relationships with professionalism and strategic insight.
• Skilled in cross-functional collaboration, aligning operational efforts with broader business objectives.

Ideal to Have

• Master's degree is preferred.
• Project Management Professional (PMP) certification is preferred.
• Proven success managing administrative, customer service, and operational functions within a team environment.
• Exceptional client management skills that drive high client satisfaction and generate new business opportunities.
• Strong project management expertise with a track record of delivering measurable results and business growth.
• Experience working within a high-performance, collaborative, and matrix organizational structure.
• Demonstrated ability in hiring, recruiting, managing, developing, coaching, and retaining teams—empowering them to increase responsibility, scope, and performance.
• Solid understanding of human resources policies, employee development, and performance improvement processes.
• In-depth knowledge of the property management industry and familiarity with Yardi's competitors.
• Yardi implementation experience.
• Desired: Skills across all phases of the software development life cycle, delivering solutions aligned with client requirements.

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All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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