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Agent Experience Specialist (Open to Remote)
Bob's Discount Furniture - Manchester, CT
The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This...
Sourcing Manager, Upholstery ( Hybrid - Manchester, CT)
Bob's Discount Furniture - Manchester, CT
Job Overview We are seeking an experienced and dynamic Sourcing Manager specializing in upholstery to join our team. This is a unique opportunity to be one of the first hires in a newly established sourcing function, where you'll help shape strategy, establish processes, and lead supplier engagement in our case goods category. The ideal candidate thrives in fast-paced environments,...
- Veteran committed job
