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Customer Support Supervisor
Bob's Discount Furniture - CT
The Customer Support Supervisor plays a key role in leading a team of Customer Care Representatives who support our customers with questions related to furniture purchases, deliveries, and warranty claims. In this role, you will provide day-to-day leadership, coaching, and direction to your team while modeling Bob's standards for customer experience, loss prevention, and compliance with comp...
Customer Support Resolution Specialist
Bob's Discount Furniture - CT
The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, a...
Agent Experience Specialist (Open to Remote)
Bob's Discount Furniture - CT
The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This...
Retail Sales Associate - Guest Specialist
Bob's Discount Furniture - Brookfield, CT
Job Title Retail Sales Associate - Guest Specialist Bilingual Englosh/ Spanish a PLUS! Job Overview Our Retail Sales Associates - Guest Specialists are a driving force behind Bob's Discount Furniture's success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at B...
Sourcing Manager, Upholstery ( Hybrid - Manchester, CT)
Bob's Discount Furniture - CT
Job Overview We are seeking an experienced and dynamic Sourcing Manager specializing in upholstery to join our team. This is a unique opportunity to be one of the first hires in a newly established sourcing function, where you'll help shape strategy, establish processes, and lead supplier engagement in our case goods category. The ideal candidate thrives in fast-paced environments,...
HRIS Specialist Temp - Hybrid (Manchester, CT)
Bob's Discount Furniture - CT
Job Overview The HRIS Specialist is a key member of Bob's Human Resources Operations team, supporting the execution and maintenance of Workday processes across HCM, Recruiting, Compensation, Talent and Performance, and Learning. This role serves as the first point of contact (Tier 1) for HRIS-related inquiries, issue resolution, and end-user support—ensuring data integrity, proc...
Digital Content Manager - Temporary Role (Manchester, CT)
Bob's Discount Furniture - CT
At Bob's Discount Furniture, the Digital Content Manager (Temporary Role) plays a critical role in owning and optimizing our digital asset management (DAM) system while streamlining workflows and ensuring efficient content delivery across platforms. This role blends technical expertise, project management, and creative collaboration to drive efficiency, structure, and scalability within our ...
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