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Supervisor, Contact Center
Travis Credit Union - Vacaville, CA
Schedule: Monday-Saturday, Day off TBD 40 hours/week This position is 100% onsite at TCU Corporate Offices in Vacaville, California. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, Sa...
Associate, Member Contact Center
NRECA - Lincoln, NE
Job Description Job Title: Associate, Member Contact Center Work Location: Lincoln, NE Work Schedule: Hybrid Schedule, 3-days in office; 2 days out of office Work Hours: Monday – Friday, 10:15 – 7:00 p.m. Join a Mission-Driven Organization We're seeking someone who is passionate about service excellence and telephone customer service to join our Me...
HR Contact Center Representitive I - REMOTE
Ryder - Olympia, WA
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : WORK HOURS: 10:30am CST-7pm CST M-F Summary Primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact...
Contact Center Associate - Remote: Continental United States
Harbor Freight Tools - Calabasas, CA
This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment. Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve is...
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX - Bengaluru, KA, India
Description Team Leader – Healthcare Contact Center (Member Services) Full Location: Bengaluru - IN We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational ex...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
NJM Insurance Group - Trenton, NJ
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into workin...
Real Time Scheduling Analyst
NJM Insurance Group - Trenton, NJ
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for moni...
Real Time Scheduling Analyst
NJM Insurance Group - Hammonton, NJ
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for moni...
Contract Administrator
ResultsCX - remote, Remote, India
Description Contract Administrator Full Location: remote - IN The Contract Administrator will oversee the preparation, negotiation, and management of Statements of Work (SOWs), Amendments, and Change Orders for our BPO outsourcing engagements. This role is critical in minimizing operational risk in contact center environments and ensuring ali...
Licensed Account Representative (Customer Service) - Trenton
NJM Insurance Group - Trenton, NJ
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experi...
Manager, Global WFM
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Manager, Global WFM The Manager, Global WFM provides vision and leadership to the Results organization in the areas of Real Time Management, intraday analysis, forecasting and scheduling. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!
Check Fraud Detection Specialist
City National Bank - Newark, DE
If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. Location: Newark, DE or Phoenix, AZ. Hours: 11am-8pm EST /8am-5pm PST working a rotating hybrid schedule which will require working at least 1 weekend day a month. The Opportunity The Check Fraud Detection Specia...
WFM Resource Planning Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while m...
Associate HR Specialist
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Associate HR Specialist Full Location: Lapu-lapu - PH The Associate HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. As a ResultsCX Associate HR Specialist , you will be su...
Associate Human Resources Specialist - Seasonal
ResultsCX - Bengaluru, KA, India
Description Associate Human Resources Specialist - Seasonal Full Location: Bengaluru - IN The Associate Human Resources Specialist - Seasonal provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution. As a Re...
