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Supervisor, Contact Center
Travis Credit Union - Vacaville, CA
Schedule: Monday-Saturday, Day off TBD 40 hours/week This position is 100% onsite at TCU Corporate Offices in Vacaville, California. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, Sa...
Associate, Member Contact Center
NRECA - Lincoln, NE
Job Description Job Title: Associate, Member Contact Center Work Location: Lincoln, NE Work Schedule: Hybrid Schedule, 3-days in office; 2 days out of office Work Hours: Monday – Friday, 10:15 – 7:00 p.m. Join a Mission-Driven Organization We're seeking someone who is passionate about service excellence and telephone customer service to join our Me...
Assoc. Contact Center QA Specialist
Travis Credit Union - Vacaville, CA
Schedule: M-F 40 hours/week Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required ...
HR Contact Center Representitive I - REMOTE
Ryder - Carson City, NV
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : WORK HOURS: 10:30am CST-7pm CST M-F Summary Primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact...
Contact Center Associate - Remote: Continental United States
Harbor Freight Tools - Calabasas, CA
This is a remote position with a highly structured schedule and clear expectations. While you'll be working from home, the role demands full-time focus throughout your workday. It's ideal for someone who thrives in a disciplined, fast-paced environment. Our Contact Center Associates deliver exceptional service through phone and written channels. They handle troubleshooting, resolve is...
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX - Bengaluru, KA, India
Description Team Leader – Healthcare Contact Center (Member Services) Full Location: Bengaluru - IN We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational ex...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
NJM Insurance Group - Trenton, NJ
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into workin...
Patient Services Operational Strategist/Remote
Mercy - Chesterfield, MO
Find your calling at Mercy! The Patient Services Operational Strategist drives measurable improvement in the quality, performance, and scalability of patient financial interactions across caregiver-delivered and AI-enabled channels. Working with a high degree of autonomy, the strategist establishes, governs, and continuously evolves Quality and Analytics capabilities that define standard...
Real Time Scheduling Analyst
NJM Insurance Group - Trenton, NJ
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for moni...
Real Time Scheduling Analyst
NJM Insurance Group - Hammonton, NJ
The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for moni...
Client Services Professional II
City National Bank - Phoenix, AZ
CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with ...
Client Services Professional II
City National Bank - Phoenix, AZ
CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with ...
Client Services Professional II
City National Bank - Phoenix, AZ
CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality....
Client Services Professional II
City National Bank - Phoenix, AZ
CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality....
Client Services Professional II
City National Bank - Phoenix, AZ
CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with ...
