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Contact Center Representative - RETURNSHIP ELIGIBLE
Travis Credit Union - Vacaville, CA
Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD 39 hours/ week 100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available. Candidates must live within a reasonable commuting dista...
HR Contact Center Representative - REMOTE
Ryder - Tallahassee, FL
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Bi-lingual Spanish Preferred 10:30- 7pm CST Work Hours for the Role Summary Primary point of contact to help triage and resolve employee inqu...
Senior Manager, Contact Center - Remote
Harbor Freight Tools - Calabasas, CA
Our Contact Center Sr Manager leads and inspires their teams to provide an exceptional customer experience in every interaction with customers. They balance engagement and recognition with accountability for high performance. Our Contact Center Sr Manager is future focused, develops strategic plans, leads with vision, shares the why's behind initiatives, and effectively manages change. They cre...
Microsoft Dynamics 365 Contact Center Engineer
SAIC - Washington, DC
Description SAIC is looking for a Dynamics 365 Contact Center Engineer, responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, prod...
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX - Bengaluru, KA, India
Description Team Leader – Healthcare Contact Center (Member Services) Full Location: Bengaluru - IN We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational ex...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
NJM Insurance Group - Trenton, NJ
The Sr. Telecom Apps Software Engineer (official NJM job title) will have extensive knowledge of the NICE CX1 platform and is responsible for the design and development of voice/email/chat solutions on the NICE suite of applications used by contact center staff. The person in this role will be the technical lead for IT and will be expected to translate software requirements into workin...
Microsoft Cloud Services Engineer
SAIC - Washington, DC
Description SAIC is looking for a multi-discipline Microsoft Cloud Services Engineer , with expertise spanning MS Azure, MS Dynamics 365 Customer Service and Contact Center, MS Azure Foundry AI services, and MS Copilot Studio. This position will be responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 36...
Licensed Account Representative (Customer Service) - Hammonton
NJM Insurance Group - Hammonton, NJ
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Exper...
Licensed Account Representative (Customer Service) - Trenton
NJM Insurance Group - Trenton, NJ
Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experi...
Fraud Detection Specialist I
City National Bank - Newark, DE
If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. Location: Newark, DE or Phoenix, AZ. The Opportunity A Fraud Detection Specialist will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client's normal activity. Alerts and/or transacti...
Manager, Global WFM
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN Manager, Global WFM The Manager, Global WFM provides vision and leadership to the Results organization in the areas of Real Time Management, intraday analysis, forecasting and scheduling. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!
WFM Resource Planning Analyst
ResultsCX - Remote, Philippines
Description Full Location: Remote - PH WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while mini...
WFM Resource Planning Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Resource Planning Analyst The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while m...
WFM Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and clie...
WFM Scheduling Analyst
ResultsCX - Bengaluru, KA, India
Description Full Location: Bengaluru - IN WFM Scheduling Analyst Our WFM Scheduling Planning Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations t...
