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Service Excellence Manager I
Valley Bank - Westwood, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Sr Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank establish guidelines regarding servicing and delivery of an excepitional customer experience in accordance with Valley's mission statement. Manage all customer inquiries while maintaing the higest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goin...
Treasury Management Service Excellence Specialist
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. Provide first level support to internal/external customer support for a...
Customer Care Specialist (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Digital Account Review Specialist
Valley Bank - Clifton, NJ
Responsibilities include but are not limited to: Assist customers over the phone with inquiries regarding their digital account applications related to application status, eligibility of account, required documentation and provide guidance on the process. Review and verify digital account applications for accuracy, completeness, and in line with departmental policies and proce...
DV Accounting Clerk
Valley Bank - Phoenix, AZ
Responsibilities include but are not limited to: Process payments of accounts payable. Set up of transactions and pull reports from multiple online banking platforms. Compile and review reporting packages. Extensive communication with third parties in various roles. Electronic filing of items received. Other administrative duties.
Head of Consumer & SMB Platforms
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences Partne...
Head of Consumer Marketing
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Define and execute a clear, differentiated brand strategy for the Retail Bank, reflecting customer-centric values and regional leadership. Develop distinct brand identities for each consumer product, addressing well-defined customer needs and standing out in competitive categories. Ensure brand consistency across...
Healthcare Commercial Banking Relationship Manager - Coral Gables, FL
Valley Bank - Coral Gables, FL
Responsibilities include but are not limited to: Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. Develop network of external referral sources/center of influence (COI's) in order ...
Legal Operations Specialist
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Manage list of Panel and approved law firm relationships with Valley. Serve as a key liaison between law firms, internal stakeholders, and third-party vendors. Act as subject matter expert for Valley's current e-billing system (LegalTracker). Updating information in our matter management system (Legal Tracker) and various excel ...
Lending Specialist
Valley Bank - Orlando, FL
Responsibilities include, but are not limited to: Act as the liaison and primary point of contact with internal and external customers/stakeholders from approval to deal closing, as well as being point of contact for questions, requests, and inquiries during life of loan monitoring/servicing. Manage deal flow pipeline with Relationship Managers and leading the interaction w...
PERSONAL BANKER
Valley Bank - Woodbridge Township, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - North Palm Beach, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Tampa, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Caldwell, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
