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Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
PT Comm Bnkg Relationship Mgr III, New Jersey
Valley Bank - Paramus, NJ
Responsibilities include but are not limited to: Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. Develop network of external referral sources/centers of influence (COI's) in order...
Data Scientist Manager
Valley Bank - Morristown, NJ
Dvlp & maintain new & existing models utilized by the Financial Fin'l Crimes Compliance. Coord & conduct the tuning of the fin'l crime models. Make recommendations to improve model thresholds by conducting stat'l analysis incl sensitivity & productivity. Construct and refine machine learning models. Oversee model performance using MLOps practices. Lead ongoing risk assessments & monthly metrics...
Data Analyst
Valley Bank - Morristown, NJ
Extract, store, transform and process data through data analytics and generate output for visualization/analysis by internal audit team. Coordinate data analytics trainings for internal audit department to promote use of data analytics. Prepare presentation slides for audit committee reporting. Use data analytics to automate audit testing and develop new techniques for continuous auditing/monit...
Service Excellence Manager (Assistant Branch Manager)
Valley Bank - NY
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Quality Assurance Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Uses quality assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend data to management team. Provides actionable data, feedback, and recommends appropriate ac...
PERSONAL BANKER
Valley Bank - NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Market Manager (Branch Manager)
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Data Quality Analyst
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Work with data owners and IT teams to establish data quality standards and metrics. Work with business stakeholders to define data quality requirements and conduct data quality assessments. Develop and manage data quality controls to ensure the completeness, validity and consistency of data and identify trends and risk ...
Sales & Service Implementation Manager
Valley Bank - New York, NY
Responsibilities include but are not limited to: Develops, implements, and drives the sales initiatives of the Retail bank system to promote increased production, providing sales tips and direction to staff and identify all cross-sell opportunities. Spearheads the development, communication, and implementation of effective growth strategies and processes. Responsible ...
Business Continuity Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Own and conduct the Enterprise Business Impact Analyses (BIA) and assist business leaders in determining business processes and identifying criticality, recovery time objectives (RTO), recovery point objectives (RPO), maximum tolerable downtimes (MTD) and map critical dependencies. Conduct business continuity risk assessment for...
Sr Credit Underwriter-Consumer
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Underwrite Indirect, Direct Consumer Loans - Small Business products. Underwrite and analyze more complex loans that require financial analysis generally carrying higher loan limits. Build/Maintain Relationships with Dealers - Branches and interface with all Consumer Loan related departments. Communicates with Loan Off...
Pre-Closing Coordinator- Mortgage
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Review title work supplied by applicant's settlement agent. Communicate with settlement agent regarding any missing documentation. Clear mortgage commitment conditions. Coordinate/schedule closing with applicant and settlement agent. Ensure proposed mortgage will be a valid first lien. Ensure ...
PERSONAL BANKER
Valley Bank - Hillsdale, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Ridgefield, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
