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Service Excellence Manager I- New Milford
Valley Bank - New Milford, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Market Manager
Valley Bank - Hackensack, NJ
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Loan Servicing Specialist
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
Service Excellence Manager I
Valley Bank - Mountainside, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Market Manager
Valley Bank - Union City, NJ
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Intern - Risk
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Conduct independent quantitative validation and provide challenges to financial models (70%). Document all the analyses, testing, and validations (25%). Work with model users to identify model risks and establish mitigating controls (5%).
Sr Customer Care Specialists - Call Center
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank establish guidelines regarding servicing and delivery of an excepitional customer experience in accordance with Valley's mission statement. Manage all customer inquiries while maintaing the higest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goin...
IRA Administrator
Valley Bank - Clifton, NJ
Responsibilities include but are not limited to: Open, maintain, and close IRA accounts for clients, following IRS rules and procedures, including handling decedents accounts and calculating Required Mandatory Distributions. Process IRA contributions, distributions, rollovers, transfers, and conversions. Assist Enterprise Reporting manager with the preparation and fil...
Personal Banker- Madison
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Fraud Analyst I
Valley Bank - Morristown, NJ
Responsibilities include but not limited to: Review fraudulent activity alerts to determine appropriate loss mitigation next stpes. Use bank systems and applications to research and understand the alerted activity as compared to historical customer information and transactional activity. Correspond with the Branch and other internal bank departments to further underst...
Division Sales & Service Liaison
Valley Bank - Springfield Township, NJ
Responsibilities include, but are not limited to: Work in collaboration with Division Heads and Market Managers to ensure effective scorecard Management, including but not limited to Salesforce review/comparison and timely sales - service reporting updates. Prepares and delivers presentations on ranking reports, service updates, contests/bank initiatives and recognition to bra...
Associate General Counsel
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Provide guidance and expertise on the applicability of federal and state banking laws and regulations to banking products and services, including the Truth in Savings Act, Truth in Lending Act, Equal Credit Opportunity Act, Electronic Funds Transfer Act, Fair Credit Reporting Act, Gramm-Leach Bliley Act and UDAAP. Provide guidan...
Resolution Planning Manager - Capital Planning
Valley Bank - Fairfield, NJ
Responsibilities include but are not limited to: Provide subject matter knowledge on expectations and requirements. Communicate Resolution planning initiatives to senior leadership, the Board of Directors, and other relevant parties. Oversee all aspects of Resolution Planning including program implementation, drafting and submission of deliverables, as well as gap ide...
PERSONAL BANKER
Valley Bank - Totowa, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
