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Collaboration Support Technician
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Provide prompt, hands-on support for Zoom/Teams meetings and Poly-equipped conference rooms. Troubleshoot and resolve audio/visual (A/V) issues in real time to ensure seamless meetings and minimal downtime for end-users. Monitor and manage support tickets (incidents and service requests) in ServiceNow, performing root-cause analysis on r...
FCC Risk Assessment Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Oversee the Financial Crimes risk assessment program, ensuring that the procedures, governance and the system of internal controls are effective and accurately report the Bank's financial crimes risk profile to Management and the Board. Enhance financial crimes risk assessment methodologies to meet FinCEN's evolving regulatory e...
PERSONAL BANKER
Valley Bank - Dover, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Marketing Strategy Lead, Consumer
Valley Bank - Morristown, NJ
The Marketing Strategist Lead, Consumer will be responsible for leading the consumer marketing strategy of the organization, developing and executing a go-to market plan to meet business goals. Lead strategists to ensure alignment with Consumer strategy. Responsibilities include but are not limited to: Lead the LOB marketing strategy of the organization, ensuring growt...
PERSONAL BANKER
Valley Bank - Pompton Lakes, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
AML Associate
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Review alerts produced from Actimize Suspicious Activity Monitoring system and internal referrals using both internal and external tools, escalating to investigation anything warranting further review. Properly document all parts of the alert review process, including reason for escalation or closure of the alert. Work ...
Web Experience Optimization Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Own the end-to-end experience from vision, execution, optimization and ongoing performance improvement for Valley.com and multiple ancillary websites for Valley sub brands and multiple ancillary websites for Valley sub brands. Define and continuously evolve the website vision and roadmap, rooted in customer needs, brand strategy...
Sr Staff Appraiser/Team Leader
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Supervise commercial and residential review appraisal staff. Assistant to Department Manager in all responsibilities, specifically when the Department Manager is not in the office. Assist in the implementation and administration of Appraisal Guidelines, policies and procedures for residential and commercial appraisals.<...
PERSONAL BANKER
Valley Bank - Mt Olive, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Caldwell, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Livingston, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Paterson, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
First Vice-President, Customer Experience & Assurance
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Lead Quality Assurance strategy, execution, and calibration to ensure consistent, compliant, high quality customer interactions across all channels. Oversee escalations, complaints, special servicing, and social media care, ensuring timely, accurate, and risk aware resolution. Analyze quality, complaint, NPS, and Voice ...
FCC Risk Tech Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Fraud Technology & Monitoring -- manage and enhance fraud monitoring across Payments (ACH, wire, check), Digital onboarding and account opening, Online and mobile banking channels. Evaluate monitoring effectiveness, alert quality, and coverage, identifying gaps and driving improvements in detection and response capabilities.
