Allied Universal Job - 29922861 | CareerArc
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Company: Allied Universal
Location: Duncan, SC
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Primary Purpose and Function

The Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems. As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values.

Essential Functions and Responsibilities

  • Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
  • Apply all necessary documentation for tracking of service related issues
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
  • Establish and maintain effective working relationships with both internal and external customers
  • Provide phone and online remote diagnostic support
  • Perform other duties as assigned by Operations Management

Knowledge and Skills

  • High School Degree, Vocational School or equivalent required
  • 3 to 5 years of Industry Knowledge
  • Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq and ONSSI
  • Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
  • Understanding of Windows operating systems and overall IT network topology
  • Ability to meet deadlines and work in a fast based environment with minimum direction
  • Good communication skills for effective interaction with internal & external customers
  • Available for scheduled “on-call” duties to respond to emergency service calls
  • Strong troubleshooting skills, mechanical and electronics aptitude
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16'
  • Be able to work independently or as a member of a team
  • Good verbal and written communication skills


EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.


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