Description
SUMMARY OF JOB PURPOSE AND FUNCTION
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
Serve as support to the Client Services Coordinator, Veterinary Assistant and Veterinary Technician.
Hold or restrain pets during examination, treatment, or inoculation.
Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.
Clean the surgical suite and instruments.
Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality- The consumer is our boss, quality is our work and value for money is our goal.
Responsibility- As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
Mutuality- A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency- We use resources to the full, waste nothing and do only what we can do best.
Freedom- We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills- Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
Organizational ability- Demonstrates a systematic approach in carrying out assignments.nIs very orderly and excels at cutting through confusion and turning chaos into order.
Problem solving skills- Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
Intellectual ability- Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
Mathematical ability- Ability to add, subtract, multiply.
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