Primary City/State:Phoenix, Arizona
Department Name:AZ Radiology Sales/Svcs-Bio-Me
Job Category:Clinical Support
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
There is no better time to be in healthcare IT. As a Diagnostic Imaging Equipment Services Engineer II, you will be part of the Technology Management team providing implementation, service, and support for all Banner Health medical equipment. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020! The team has also received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for their innovation and empowering organizational structure. In addition, the commercial business ENTECH, provides project management, on-site technology management, equipment planning and assessment for imaging and non-imaging clinical technology. Dedicated to Banner Health's mission to make health care easier, so life can be better, the Information Technology division is focused on diversity, employee engagement and development, driving innovation, providing legendary service, and delivering successful results, all in a culture of trust and respect.
In your role as a Banner Health Diagnostic Imaging Equipment Services Engineer II, you will work in a fast-paced, and rewarding environment with state-of-the-art technology that directly impacts the patient experience. We provide a robust orientation program to set you up for success. Opportunities for employee development include project and time management, temperament training, leadership academy topics, and vendor-provided technical training. Teamwork is key in this department and you will be empowered to utilize resources and collaborate to ensure consistent service delivery. Some travel may be required depending on the facilities you support. Future career growth includes opportunities in medical imaging, planning, security, integration and quality areas. In addition, tuition reimbursement and tuition discounts are available for continuing education costs. Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020 and 2021!
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
This position is responsible for customer relationship management through the effective use of technical knowledge to service and maintain the site. As a primary service engineer for assigned accounts, incumbents' diagnoses & resolves most equipment problems working independently and provides required preventative maintenance and service on all assigned equipment. This position will be used within Customer Service and applies to all modalities and requires limited supervision.
1. Identifies customer issues, assesses situations and provides optimal resolution while providing the customer with the appropriate communication. Diagnoses to the component level and provides explanation of repair status and resolution to the customer, peers and internal management.
2. Sets realistic customer expectations and communicates frequently and thoroughly with all levels of command at the clinical side of the business.
3. Ensures effective use of company assets which includes labor time, parts inventory levels, tools, test equipment calibration, RMA's, customer purchase orders, equipment, company vehicle, business expenditures, etc.
4. Actively participates in one or more regional peer team meetings.
5. Interprets a variety of technical instructions to effectively solve problems and provide appropriate follow up on all on-going issues.
6. Adheres to established quality requirements, (FDA - ISO9000), and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
7. In conjunction with management, this position has responsibility for managing their assigned areas. This position is responsible for managing all vendor personnel they have employed to support technologies.
Must possess knowledge of electronics and/or biomedical as normally obtained through the completion of an associate's degree in electronics.
Must posses a valid driver's license and be eligible for coverage under the company auto insurance policy.
Previous experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally required. Demonstrated mechanical repair and diagnostic troubleshooting skills as typically achieved through four years exposure to the electronics/computer industry in a field service environment. Experience in diagnostic imaging equipment is a plus. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc Experience / Knowledge of telecommunication systems. Must possess fundamental knowledge of Dicom & Networking. Knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations required. Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.
Bachelor's degree in biomedical engineering or related education and/or experience preferred.
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.
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