Description
Job Title
Bob's Squad Associate
Job Overview
Do you thrive on creating positive customer connections—by phone or in-store? As a Bob's Squad Associate at Bob's Discount Furniture, you'll be part of a dynamic, omni-channel environment where your voice, personality, and problem-solving skills help deliver a fun, honest, and supportive shopping experience the “Bob's Way.” This isn't your typical call center—we offer a no-gimmicks approach, inbound-only calls, and a clear path for personal growth.
Work Environment:
Inbound call center or in-store support, depending on location. Must be comfortable handling customer inquiries, processing orders, and working in a fast-paced, goal-driven retail environment. Requires a flexible schedule including evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we're looking for energetic, tech-forward team players who love helping people, thrive in fast-paced settings, and are motivated by both individual success and team results. If you're passionate about providing great customer service and ready to grow in a supportive environment—we want to hear from you.
Key Skills for Success
Core Competencies & Expertise
Customer service and inbound phone support
Sales conversion and product knowledge
First-contact problem resolution
Communication via phone, chat, and system notes
Order entry, tracking, and system navigation (BobSuite)
Multi-tasking and performance metrics management (AOV, NPS, etc.)
Scheduling and follow-up communication
Preferred Competencies & Skills
Previous phone sales or customer service experience
Strong written and verbal communication skills
Tech-savvy; quick to learn systems and tools
Empathy, adaptability, and emotional intelligence
Prospecting, presentation, and closing skills
Confidence in navigating conversations around price, product, and service
Positive, team-first mindset with personal accountability
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we're committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
Hourly + Commission pay structure
Inbound-only calls—no cold calling!
National Health, Dental, and Vision Insurance
401(k) Profit Sharing Plan with generous company match
Paid Time Off: vacation, holidays, sick time, and your birthday
Life insurance (employer-paid + voluntary options)
Bob's Bail Out Program for early pay access
Bob's Helping Hand Program for emergency support
Generous Employee Discount & Hays Perks partner savings
Career advancement & skills-based development
And much more!
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just coworkers—we're teammates who uplift and support one another.
Minimum Qualifications
Available to work evenings, weekends, and holidays
Excellent phone etiquette and communication skills
Ability to multi-task while maintaining attention to detail
Strong interpersonal skills with a customer-first mindset
Comfortable using technology and learning new systems
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or part of the Bob's team, you are valued, appreciated, and empowered to be your authentic self. We are proud to reflect the diverse communities we serve.
Are you ready to join a team that blends heart, hustle, and a little humor? Apply today and start your journey as a Bob's Squad Associate—The Bob's Way!
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay: $12 plus commission
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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