Description
Job Title
Senior Retail Guest Experience Sales Specialist
Job Overview
As a Senior Retail Guest Experience Sales Specialist at Bob's Discount Furniture, you'll bring energy, service, and leadership to our showroom floor. You'll guide customers through a personalized shopping journey that reflects The Bob's Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you'll also support team development, safety protocols, and daily store operations.
This position is based in-store and requires flexible availability, including evenings, weekends, and holidays.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies & Expertise
Customer service excellence
Relationship building and rapport
Sales engagement and upselling techniques
Analytical thinking and problem-solving
Team collaboration and contribution
Self-leadership and personal accountability
Effective communication and active listening
Ability to manage concerns in a service-focused manner
Preferred Competencies & Skills
Experience in retail customer service
Commission-based sales experience
Ability to lead, motivate, and support teammates
Familiarity with retail operations tools (tablets, CRM, etc.)
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
Competitive Medical, Dental, and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
401(k) Profit Sharing Plan with a generous company match
Employer-paid Life Insurance and Voluntary coverage options
Pet Insurance and Legal/Financial Planning resources
Tuition Reimbursement and scholarships for team members and dependents
On-demand learning and professional development
Employee Discount on Day 1 and additional merchant discounts
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!
Minimum Qualifications
Ability to engage and serve customers in a fast-paced, sales-driven environment
Track record of achieving personal or team goals
Must be at least 18 years old to be considered for employment with Bob's
Physical Demands
Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
Ability to stand, walk, bend, and reach for extended periods
Must be mobile throughout the showroom and able to perform in-store tasks as needed
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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