Program Support Job Listing at City of Edmonton in Edmonton, AB (Job ID 54253)

Description

This Program Support position will involve collaborating within the Branch to update administrative data, tools, systems, and processes for operational training. This includes configuring training settings, process modification, implementing new features, and resolving issues to ensure a smooth transition to the new Learning Management System (LMS).

Additionally, they'll be responsible for facilitating data management, knowledge sharing, documentation, and training processes for Waste Services' operational training. This includes coordinating learning data, procedures, and training materials, as well as creating and distributing resources for users.

What will you do? 

• Assist in improving the current state of training data evaluation and record cleanup
• Ensure that Waste Services' training data, tools, processes, and systems are compatible with the LMS
• Support the Waste Services Systems Training Specialist in resolving transitional issues
• Administer the roll out of new/ or updated apps, processes, or systems for Waste Services, including necessary training data, tools, and record keeping
• Compile data and feedback from training courses, certification and competency statistics, as well as spotting trends trends and reporting on them
• Support the Waste Services Systems Training Specialist with creating, maintaining, and updating automations for the Waste Services Branch
• Develop and maintain manuals for the Waste Services Training team
• Assist the Waste Services Systems Training Specialist in developing policies, procedures, processes, and design of end user resources for Branch staff to support system and software adoption
• Collaborate with the project team and operational leaders to develop evaluation tools for measuring adoption rates and effectiveness of Waste Services' operational training, systems, and software training
• Collaborate with partners, subject matter experts, and front line staff within Waste Services 
• Perform other related duties as required