Comerica Bank Job - 44344387 | CareerArc
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Company: Comerica Bank
Location: Livonia, MI
Career Level: Associate
Industries: Banking, Insurance, Financial Services


Production Support Consultant Senior
The Production Support Consultant Senior (PSCS) will provide development and support for departmental and divisional software solutions and applications. This position will work with all levels of Comerica staff from front-line to senior management to manage projects from concept to implementation. In addition, the PSCS will support existing solutions and applications to provide technical assistance to maintain all performance objectives and client service level agreements. Responsibilities include brainstorming, defining requirements, project architecture, solution development, unit testing, and system implementation and support.
Position Responsibilities:

  • Work closely with business units, application owners and management at all levels to review and evaluate solution requirements.
  • Investigate, propose, and recommend strategic solutions considering all operation objectives and costs. Propose changes to the technical architecture and design solutions as applicable.
  • Document and present recommendations to business units and management.
Technical Consulting
  • Provide Client consulting and planning guidance as applicable for departmental and divisional projects/programs.
  • Provide consultation and works closely with other areas/departments on multiple initiatives to meet organizational business goals and objectives.
  • Be the first line of support for applications created by the PMG department and possibly other applications as assigned.
  • Take ownership of applications and processing issues and assistance product support managers in keeping applications functioning and effective.
Planning and Organizing
  • Identify and evaluate projects/programs/initiatives and design processes that enhance any existing and upcoming solutions.
  • Map requirements into standard services solutions, identity opportunities for integrating to existing or reusable technologies and provide cost effective solutions for low to highly complex project/programs/initiatives.
  • Review, identify and manage requirements for moderate to complex solutions and do cost value analysis, feasibility studies and risk analysis.
  • Plan, create, test, and implement departmental and divisional solutions in a mix of application languages, environments, and tools.
Risk Management
  • Review, participate, develop, and update architectural standards, guiding principles, rationales, and strategies.
  • Evaluate, review, and approve highly complex design solutions for business and Infrastructure projects, programs, and initiatives.

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