Team Lead, Indirect Funding (DOPS) Job Listing at DriveTime in Fort Worth, TX (Job ID R12337)

Description

What's Under the Hood

Bridgecrest, one of the country's leading financial servicing providers, services roughly $15 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Bridgecrest recently launched its newest affiliate GoFi. Established in 2022, GoFi is headquartered in Dallas, Texas with a mission to deliver a comprehensive, fully integrated auto finance product allowing the best brands to deliver the best customer experience. By implementing state of the art technology, we provide an off-the-shelf service to make integration with GoFi as seamless as possible.

That's Nice, But What's the Job?

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase volume. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the volume team's potential.

To be successful as a team leader, you should have a track record of team motivation and positive sales results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

So, What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma, and competence for a wide variety of audiences including management.
• Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Entrepreneurial spirit. An attitude and approach to thinking that actively seeks out change. You'll need a mindset that embraces critical questioning, innovation, and continuous improvement.
• Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
• Operate autonomously. This isn't a “hold your hand” kind of role. We give you autonomy to be creative in your space and do your thing. We need an individual that is self-motivated to get the work done and get the work done well.
• Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops is a must.

The Specifics.

• Handle Escalated Calls: Effectively manage and resolve escalated customer inquiries.
• Conduct QA Reviews: Evaluate processes including Ready to Fund, Return Reviews, Manager Call Back Requests, and Manager Reviews.
• Assist in Team Chat: Provide guidance to agents on processes and procedures in real-time.
• Perform Monthly Compliance Reviews: Review documentation for Gap Products, address discrepancies, and assess pre-contract disclosures.
• Facilitate New Hire Training: Support onboarding and certification for new team members (Certification required).
• Manage DM Escalation Chats: Address escalated issues from the decision-making team.
• Reintegrate Deals: Work to bring deals back in-house efficiently.
• Submit and Follow Up on Requests: Handle tech, pricing, Level 5, observations, and escalation requests.
• Review Aged Deals: Analyze and resolve outstanding deal issues.
• Recap Team Meetings: Summarize key takeaways and action items for the team.
• Knowledge of Underwriting or Auto Finance: Possess expertise in underwriting processes or auto financing.

Nice to Haves.

• High School Diploma or Equivalent: Required educational background.
• Proficient Computer Skills: Strong knowledge of internet and standard business applications, such as Microsoft Office; ability to learn new software quickly.
• Familiarity with Underwriting or Auto Finance: Additional knowledge in these areas is advantageous.
• Prior Experience in Procedural Development: Preferred experience in developing and improving processes.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!