Description
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That's Nice, But What's the Job?
In short we are looking for a detail-oriented, tech-curious, and communication-savvy Technical Account Manager (Solutions Analyst I – GoFi) to act as the bridge between our operations teams and technical development groups. This individual will manage technical support escalations, facilitate user acceptance testing (UAT), and assist in training related to new software feature rollouts. While deep technical expertise is not required, a strong willingness to learn and engage with technology is essential.
In long, our Technical Account Manager (Solution Analyst I – GoFi) is responsible for:
Technical Escalations: Manage and triage tickets reported by business stakeholders. Investigate issues, determine severity and priority, and ensure timely communication of resolution status.
Cross-Team Coordination: Act as a liaison between end users, business operations, and the technical development team to drive timely and accurate issue resolution.
Communication & Inquiry: Engage with business users to gather additional context on issues and provide regular updates throughout the issue lifecycle.
UAT & Training Support: Support user acceptance testing by coordinating schedules, facilitating testing sessions, capturing feedback, and assisting in end-user training sessions and demos for new features.
Documentation & Knowledge Sharing: Contribute to internal knowledge bases, how-to guides, training materials, and FAQs to improve future support and onboarding.
Continuous Learning: Embrace opportunities to learn new tools, technologies, and business workflows.
So What Kind Of Folks Are We Looking For
Excellent communicator who can simplify complex ideas and proactively engage users across the organization
Critical thinker with a natural curiosity to understand how systems work and how to improve them
Highly collaborative, with a strong sense of ownership and follow-through
Comfortable around new technologies and eager to learn more
Ability to manage multiple priorities and respond quickly to changing needs
Specifics
1+ years of business/solutions analyst experience
Bachelor's Degree in business, IT, or any related field or equivalent experience
Exposure to ticketing systems like Jira, Zendesk, or ServiceNow
Familiarity with UAT processes and end-user training
Basic understanding of web-based applications, data flows, and support troubleshooting practices
Nice-to-Haves
Data & Reporting tools exposure (Snowflake, SQL, etc.)
Experience with QA or product support functions
Familiarity with tools like Slack, MS Teams, etc.
Experience in the indirect auto lending or financial services industry
So What About the Perks? Perks matter
- We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
- Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
- Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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