Embassy Suites by Hilton Atlanta Perimeter Center
The Lobby/Public Area Attendant is responsible for maintaining the cleanliness of the public restrooms, public areas, associate restrooms and hotel internal offices ensuring a high level of guest satisfaction and hotel cleanliness.
Responsible for maintaining the cleanliness of the public restrooms, public areas, associate restrooms and hotel internal offices ensuring a high level of guest satisfaction and hotel cleanliness.
ESSENTIAL FUNCTIONS:(include the following. Other duties may be assigned.)
Consistently perform hotel's standards of service and interact with guests and employees in a professional, gracious and friendly manner.
Vacuum, sweep and/or mop floor surfaces in public areas.
Clean, polish, dust and remove spots from furniture, fixtures, artwork, windowsills, woodwork, shelves, televisions and other surfaces in public areas and restrooms.
Clean interior windows and mirrors.
Empty ashtrays, ash urns and trashcans.
Thoroughly clean, scour and scrub sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents, metal surfaces and floors in guest/public restrooms.
Be knowledgeable of the Material Safety and Data Sheets.
Adhere to established standards of cleanliness and sanitation and effective cleaning methods.
Perform general or deep cleaning tasks as assigned.
Report all maintenance to supervisor and immediately report any emergency and/or guest service related maintenance problems.
Maintain effective communication within Housekeeping departments, be responsive to training and instructions, and report any concerns and suggestions to housekeeping management.
Attend meetings as scheduled.
Properly operate, handle, clean and store all housekeeping equipment.
Properly use, handle and store cleaning solutions and chemicals.
Adhere to lost and found procedures.
Adhere to safety and security procedures and act promptly to rectify hazards. Consistently follow security procedures related to the handling of housekeeping master keys.
Follow established procedures for the handling and storage of all housekeeping supplies. Maintain cleanliness and organization of housekeeping storage areas and housekeeping carts.
Deliver guest requested items to guest's room such as irons, ironing boards, hair dryers, etc.
Ensure that fresh flowers are replaced as needed and ensure the proper handling of floral equipment and dead arrangements.
Ensures constant monitoring and replacement of telephone message pads and pens at all public telephones
Monitor newspapers and magazine placements to ensure a neat appearance.
Remove trash, dust and vacuums carpets in internal offices.
Fluency in English both verbal and non-verbal.
Checks and cleans all public restrooms, including the possible restrooms, on a frequent basis throughout the day/evening, replacing paper supplies as needed.
Maintains a neat appearance of housekeeping cart throughout the day.
Perform other duties as assigned by your supervisor or manager when required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules in response to the business needs of the hotel.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.
Previous housekeeping or janitorial experience preferred.
Ability to read, speak and understand the English language in order to interact with guests and staff.
Working knowledge of stain removal and chemical cleaning agents.
Ability to follow oral and written instructions, directions and meet deadlines. Ability to work with only limited supervision.
Ability to operate, push and/or pull equipment weighing up to 10 pounds.
Ability to stand and walk for extended periods about the hotel at a quick pace.
Ability to scrub and scour surfaces, extend arms overhead when performing cleaning tasks and work and the ability to stoop, bend and squat. Ability to work in confine spaces.
Ability to visually inspect assigned areas for quality in cleanliness and presentation.
Ability to develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals many of whom will require patience and tolerance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance and talk or hear.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. In door work with hard and carpeted surfaces.
2. Occasional outdoors work.
3. Ride in service elevator to assigned floor.
4. Cleaning solution fumes.
5. Vacuum cleaner noise.
6. Considerable walking, standing, and bending throughout the day.
Less than high school education; or equivalent combination of education and experience.
Up to one month related experience or training.
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