Performs daily loan and portfolio system maintenance for consumer, small business solutions, commercial solutions, corporate commercial loans, and mortgage loans Completes full account activity review and documentation completeness, accuracy, integrity, and initiates any necessary corrections resulting from the review. Follows restricted guide procedures, which are system or application specific, to ensure system integrity and avoid probable errors that could result in a loss to the bank or client while executing requested maintenance. Supports both internal and external client questions related to loan accounts. Adds dealer floor plan units and processes corresponding monetary transactions such as interest payments, payoffs, real estate tax disbursements, and escrow account entries to the system and verifies that they balance. Corrects billing exceptions, posts accrual adjustments, and clears balance activity, as needed. Processes consumer and residential credit disputes of a general nature. Receives and prepares accurate disbursement of real estate taxes paid through escrow. Prepares maintenance and documentation for scanning to the Document Retention System.
Bona Fide Occupational Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum of two (2) years related experience is required.
3. Proficient mathematics skills; knowledge of computer systems such as LaserPro, CIF, Word, Excel, Grow systems, mainframe, and Loan Prospector.
4. Moderate interpersonal relations; moderate typing skills; moderate report writing and analytical skills and supervisory skills sufficient to provide training.
5. Ability to comply with established budgets and operate within budgetary constraints.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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