Inspire Brands Job - 45301115 | CareerArc
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Company: Inspire Brands
Location: Atlanta, GA
Career Level: Mid-Senior Level
Industries: restaurants


This position is responsible for Support of Company owned restaurants, Operationalization, and implementation of new technology into restaurants and partnering with Operations innovations groups for testing of new tech



  • Provide a high level of service and ensure satisfaction of Company owned restaurants and employees with support Of technologies in place in stores
  • Participate in defining product strategy and roadmap as well as operationalization of new technologies into restaurants
  • Collect and apply business/technical feedback and requirements to define, and prioritize product requirements for restaurant technologies and innovation
  • Setup of new company owned locations
  • Serve as the product expert and representative in discussions with both internal & external partners for technology in the JJ's restaurant ecosystem
  • Lifecycle management for all brand technology


  • Required Minimum: Four year degree in Business Administration, Computer Science or related field 
  • 3 or more years of technology support experience  
  • 3+ years of hospitality or restaurant experience with either technology support, implementation or innovations. (equivalent experience accepted) 
  • Experience with technical teams focused on technology implementation and testing


  • Strong understanding of ITIL processes within IT Service Management (ITSM)
  • Thorough understanding of ITIL/ITSM Life Cycle
  • Experience in improving the overall control environment, ensuring efficiency, effectiveness, and compliance with appropriate regulations
  • Strong written and verbal communications skills with an ability to create business correspondence, as well as the ability to communicate effectively at all levels of the organization including senior management levels
  • Knowledge of professional concepts that includes project lifecycle management, and software development lifecycle
  • Experience successfully managing large IT projects from initiation through delivery, including oversight of system integration, project and campus communications, interface with vendors, and managing risk
  • Demonstrated ability to determine relevance and prioritize tasks
  • Ability to communicate effectively in writing, including writing project documentation, specifications, policies and procedures, and presentations to communicate status or case for action
  • ITIL Strategy Formulation, IT Continuity management, Configuration Management, Technical Change Management, Contract Negotiation, Vendor Management


Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.


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