Leander ISD Job - 30852013 | CareerArc
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Company: Leander ISD
Location: Leander, TX
Career Level: Associate
Industries: Government, Nonprofit, Education

Description

If hired, the State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49.00 will be charged for fingerprinting.

PRIMARY PURPOSE:
Provide user-friendly technical support to large base of users, assuring that customer needs are accurately assessed, prioritized and met.

MAJOR RESPONSIBILITIES AND DUTIES:

  • Provide telephone and/or email based technical support to end users.
  • Operate technology help desk ticketing system.
  • Monitor and troubleshoot automated user account creation processes.
  • Troubleshoot network, hardware, software, and printing problems.
  • Dispatch Technical repair staff.
  • Facilitate escalation of major network/server issues to appropriate engineering group.
  • Install software per district software policies and user request.
  • Demonstrate regular and prompt attendance to ensure a consistent focus on student learning.
  • Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
  • None

GENERAL QUALIFICATION GUIDELINES

Education/Certification/Experience:
  • High School Diploma or GED.
  • Experience in providing information technology support.

Knowledge/Skills/Abilities:
  • Knowledge of windows and Mac based products in a networked environment.
  • Skill in customer service, communication and problem solving.
  • Ability to multitask; respond to questions from staff; and speak clearly and concisely.

Mental/Physical/Environmental Demands:
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Ability to understand complex problems and to collaborate and explore alternative solutions.
  • Ability to organize and prioritize own work schedule on short-term basis.
  • Ability to make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.
  • Ability to communicate with individuals utilizing a telephone, computer or other electronic device.
  • Ability to compose material such as detailed reports, work-related manuals, publications of limited scope or impact and to make presentations outside of the immediate work area.
  • Ability to compute, analyze and interpret numerical data for reporting purposes.
  • Ability to make information presentations, inside and outside the organization.
  • Ability to work in fast-paced, multi-priority environment.
  • Ability to handle difficult conversations and deescalate employees, staff, and parents.
  • Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
  • Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
  • Occasional light lifting and carrying (less than 15 pounds).
  • May work prolonged or irregular hours.
  • Work with frequent interruptions.
  • Maintain emotional control under stress.
Equal Opportunity Employer


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