We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job TitleLead Network Operations Analyst"Job Overview: Provide advanced technical support and leadership for MasterCard's operations environment with an emphasis on networking technologies. Analyze information in order to conceptualize and define operational objectives. Provide project support and leadership, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Define and implement process improvement techniques that generate operational efficiencies. Major Accountabilities: •Perform Tier II support functions for the MasterCard Operations Command Center (OCC) to isolate and resolve operational problems in a cost effective manner. •Review projects, define operational requirements and ensure successful delivery of services. •Create implementation plans to ensure changes to the production environment are delivered in accordance to established standards and change management policy. •Perform proactive network analysis to ensure network integrity and performance is at an optimal state. •Keep abreast of current and future technologies. •Successfully interact with partners, customers and stakeholders. •Develop and define metrics along with management input. •Develop advanced documentation to support the operations environment. Education: •Bachelors degree or equivalent experience. Knowledge / Experience: •Advanced knowledge of routing/switching, tunneling, security operations/engineering, and MPLS. •Firewall experience is preferred. •5 to 8 years experienced required. Skills/ Abilities: •Problem solving skill. Work Conditions: •Some on-call responsibility and occasional off hours work required."
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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