Mastercard Job - 32303206 | CareerArc
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Company: Mastercard
Location: St Leonards, NSW, Australia
Career Level: Associate
Industries: Banking, Insurance, Financial Services


Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

Job Title

Senior Security Monitoring and Response Analyst - Crisis Management  - SydneySenior Security Monitoring and Response Analyst


The Crisis Management Team is a group within Corporate Security that has been specifically trained to manage and resolve any major crisis that could impact our people, property, business, technology, finance, or brand

The Team takes leadership on behalf of Mastercard in responding to such incidents

This position will be responsible for strategically managing global incident response and emergency management efforts

This role will research, analyze, report, track, and facilitate the resolution of incidents as part of Crisis Management Team

• Have you ever been responsible for managing a major incident or crisis?
• Do you work well under pressure?
• Do you possess strong analytical capabilities, and written and oral communication skills?


• Manage high-risk or large scale global incidents that occur in accordance with documented processes, including managing day-to-day operational aspects of crisis management and identify opportunities to improve and streamline processes
• Collect details and manage assigned tasks stemming from an incident and disseminate communications to internal stakeholder teams
• Liaise with regional teams to respond to global incidents
• Coordinate the program management, coordination, development, training, and support of crisis management
• Ensure strict confidentiality with all records, documents, communications, and information related to incidents

All About You

• Exceptional communication skills, including with respect to developing communication strategies and drafting communications in a crisis response situation
• Relevant security experience with advanced technical capabilities and expertise in incident and crisis response and emergency management is a plus
• Strong executive presence and experience in managing without direct authority and the ability to influence peers and superiors
• Motivated self-starter with ability to excel at multi-tasking in a fast paced environment while staying calm under pressure
• Outstanding time management, planning, and organizational skills with the ability to shift priorities, demands and timelines through analytical and problem-solving capabilities
• Exceptional interpersonal and customer relationship skills with proven experience in relationship building and partnership
• Excellent project management skills and experience in managing multi-functional teams
• CISSP, CBCP, GCIH, CISM or CIPP certifications are highly desirable, however not essential
• Familiarity with in state and international data breach notification laws

Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

 Apply on company website