Matrix Medical Network Job - 36674412 | CareerArc
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Company: Matrix Medical Network
Location: Scottsdale, AZ
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Contact Center Representative - Remote (Phoenix Metro Area)

About Us: 

 

Matrix has long been a leading provider of high-touch, specialized care, helping at risk entities and members improve their health and quality of care by providing comprehensive health assessments (CHAs).  As we grow, we are expanding our team to support.  Matrix has announced that we have acquired Biocerna, a CLIA-certified and CAP-accredited laboratory dedicated to delivering clinical diagnostics tests and results to improve patients' safety and quality of care.

 

Why Work at Matrix?

  • The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
  • Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
  • Work-Life-Balance: You will never feel truly satisfied by work until you are satisfied by life.
  • Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community. 

 

At Matrix, you will have endless opportunities to positively impact the communities in which we work and to affect the lives of health plan members who we serve. Everything Matrix does starts with a successful phone call that encourages health plan members to accept our invitation to visit them and support their health needs. 

 

Qualifications:

  • 6 - 12 months inbound/outbound call center experience preferred
  • 6 - 12 months sales or soft sales experience preferred
  • High School DiplomaGED, or determination of an equivalent communication competencies
  • Candidates must be located in the Phoenix Metro Area

What We Offer:

  • Competitive Base Pay + Incentive
  • Career Path
  • Benefits begin the 1st of the month after your start date!
  • Paid holidays and personal time off
  • Ongoing training program
  • Fun, challenging and motivating work environment


Qualifications

The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

  • Make inbound/outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
  • Through inbound/outbound ‘soft sales' calls, explains the benefits of health risk assessments and overcomes objections.
  • Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
  • Identifies and addresses the member's issues and anticipates future needs by providing additional information, as needed.
  • Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer.
  • Other duties may be assigned, based on company's needs.


Responsibilities

The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans. The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels. The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

  • Make inbound/outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
  • Through inbound/outbound ‘soft sales' calls, explains the benefits of health risk assessments and overcomes objections.
  • Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.
  • Identifies and addresses the member's issues and anticipates future needs by providing additional information, as needed.
  • Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer.
  • Other duties may be assigned, based on company's needs.


 Apply on company website