Field Engagement Manager Job Listing at Medical Mutual in United States of America (Job ID 2400163)

Description

Job Summary:

In the engagement manager role, you will work closely with Executive Leadership in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This person should have experience working in an office environment, performing administrative duties, and providing support to managers.

Responsibilities:

• Maintain and refine internal processes that support high-ranking executives companywide, and coordinate internal and external resources to expedite workflows
• Coordinate with cross-functional teams, including sales, marketing, product, etc. to ensure successful project delivery and increase of sales.
• Identify new business opportunities and work with the sales team to generate new business.
• Ensure compliance with internal processes, procedures, and quality standards.
• Prepare required reports and audits current procedures and practices, focusing on accuracy, efficiency, and safety.
• Work with field to create proper outcomes, experiences, services, and supports for the individuals we serve.
• Manage communication with employees by liaising with internal and external executives on various projects and tasks.
• Performs other duties as assigned.

Qualifications

Education and Experience:

• Minimum of 2 years experience in sales, customer service, project management, and consulting
• Bachelor's degree in business administration, Management, or related field preferred.

Technical Skills and Knowledge:

• Proficient in Microsoft Office Suite, including Excel, Word and PowerPoint
• Excellent interpersonal skills (written and verbal)
• Detail and goal oriented.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customer and internal stakeholders.
• Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.
• Excellent leadership and organizational skills, with the ability to motivate cross-functional teams to deliver successful projects.
• Attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposal and reports.
• Strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.