Chief Operating Officer Job Listing at Provincial Senior Living in Phoenix, AZ (Job ID 990767)

Description

POSITION SUMMARY

Provincial Senior Living is seeking a Chief Operating Officer – West to lead a strategically important region in our portfolio. This is a rare opportunity for a proven senior living operator to run a business, not simply manage communities.

This position will direct and develop leadership in Operations and Sales for assigned PSL Business Unit. The COO is responsible for leading and directing the business unit to operational and financial success. Directly responsible for achieving the assigned Business Unit's revenue, occupancy, resident and team member satisfaction goals.

We are considering candidates for this position in the following states: CA, WA, AZ, and UT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Support, consult and mentors Regional Directors and community leaders throughout their Business Uni portfolio.
• Refines and implement business plans to enhance the financial performance of communities/regions to ensure strategic growth.
• Leads the annual budget process for each community within the assigned business unit.
• Manages the business unit's operations by directing and coordinating activities consistent with established goals, objectives, and policies
• Develops and manages use of metrics and analytics with frequent interaction with our Business Intelligence Group. Implements revenue enhancements and cost control tools
• Communicates a clear, resident focused vision
• Reviews annual resident and team member satisfaction survey. Develops and deploys programs to ensure and increase satisfaction
• Develops plan to meet NOI expectations
• Directs the sales planning, reporting, goal setting and sales process optimization.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Develops and executes plans to increase occupancy
• Reviews monthly financial statements, implements plans of action with Regionals.
• Maintains strong knowledge of competition
• Responsible for overseeing development, implementation and ongoing support of quality management, compliance and educational initiatives throughout the communities.
• Performs above duties by being a visible presence in the communities   
• Other duties as assigned

Supervisory Responsibilities:

• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations in accordance with policy.
• Responsible for delegating authority, responsibility and accountability within the Department.
• Key PSL leader in support of the mission and values of the organization in accordance with organizational values.
• Demonstrate an attitude of teamwork when interacting with Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of Team Members in a proactive fashion.
• Promote development of team skills, capabilities and sharing of best practices.   

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• A minimum of a Bachelor's degree in a related field. Master's degree preferred.
• A minimum of ten (10) years' experience in a Senior Living leadership role with budgetary, financial and occupancy responsibilities

Knowledge, Skills and Abilities:

• Language Ability:
  • Must possess excellent written and verbal communication skills utilizing the English language.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to speak effectively before groups of customers or Team Members of organization
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals  
  • Ability to compute rate, ratio, and percent and to draw and interpret graphs
• Cognitive Demands:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Computer Skills:
  • Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet
• Competencies:
  • Supports organization's goals and values
  • Balances team and individual responsibilities
  • Must demonstrate an interest in working with a senior population
  • Demonstrated leadership skills; provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well
  • Must show familiarity with all areas of department operations within a senior housing community
  • Must be a self-starter, attentive to detail
  • Must possess excellent organizational skills
  • Must display strong team-working skills
  • Must demonstrate positive client service attitude
  • Must be able to work on multiple tasks and with frequent interruptions
  • Must demonstrate good judgment, problem solving and decision making skills. Able to make good decisions based upon a mix of analysis, wisdom, experience and judgment
  • Must be able to communicate effectively utilizing written/verbal communication skills
  • Must be able to speak in public to groups
  • Ability to delegate assignments to the appropriate individuals
  • Interacts with guests, residents and staff in a courteous and friendly manner

ENVIROMENTAL ADAPTABILITY

• Frequent travel is required
• Works primarily indoors in a climate controlled setting
• Possible exposure to chemicals as identified in the MSDS Manual

PHYSICAL REQUIRMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member is frequently required to sit and reach with hands and arms. The Team Member is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.