Qualtrics Job - 43385416 | CareerArc
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Company: Qualtrics
Location: Singapore, Singapore
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics


The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

As​ ​a​ ​Business Solutions​ ​Architect​ ​you​ ​will​ ​combine​ ​your​ solution selling, ​business​ ​acumen​ ​and​ ​​deep​ ​technical, hands-on​ ​experience​ ​to​ ​help​ ​large​ ​enterprises​ ​leverage​ ​the​ ​power​ ​of​ ​the​ ​Qualtrics​ ​platform and​ ​transform​ ​their​ ​business.​ ​​​In​ ​this​ ​role,​ ​you​ ​will​ ​work​ ​with​ ​business​ ​and​ ​technical decision​ ​makers​ ​from​ ​our​ ​largest​ ​accounts,​ ​as​ ​well​ ​as​ ​Qualtrics'​ ​technology​ ​partners​ ​and account​ ​teams.

Business Solutions​ ​Architects​ ​​engage​ ​early​ ​in​ ​the​ sales ​lifecycle​ ​where​ ​the​ ​customer​ ​is​ ​just​ ​beginning to​ ​define​ ​the​ ​vision,​ ​imagine​ ​what​ ​is​ ​possible​ ​and​ ​determine​ ​if​ ​it's​ ​feasible.​ ​​​​​The​ ​role requires​ ​an​ ​affinity​ ​for​ ​presales, solution​ ​selling,​ ​technology​ ​evangelism​ ​and​ ​customer​ ​engagement. The​ ​ability​ ​to​ ​win​ ​the​ ​hearts​ ​and​ ​minds​ ​of​ ​our​ ​customers​ ​while​ ​explaining​ ​abstract​ ​technical concepts​ ​as​ ​they​ ​relate​ ​to​ ​business​ ​value,​ ​is​ ​a​ ​must.

  Expectations for Success
  • You​ ​will​ ​lead​ project​ discovery​ ​and​ design​ sessions​ ​as​ ​well​ ​as​ project​ scoping​ ​conversations in​ ​order​ ​to​ ​validate​ ​the​ ​customer​ ​solution​ ​and​ ​articulate​ ​the​ ​business​ ​impact​ ​of​ ​the​ ​solution.
  • You​ ​will​ ​accomplish​ ​this​ ​by​ ​designing​ ​technical​ ​solutions​ ​that​ ​meet​ ​customer's​ ​business objectives.​ ​This​ ​role​ ​requires​ ​a​ ​high​ ​degree​ ​of​ ​cross-functional​ ​collaboration​ ​with​ ​Sales, Delivery,​ ​and​ ​customers.
  • The​ ​position​ ​will​ ​provide​ ​technical​ ​expertise​ ​for​ ​scoping​ ​and​ ​defining​ ​solutions​ ​for​ ​customers with​ ​needs​ ​beyond​ ​the​ ​typical​ ​platform​ ​capabilities.​ ​It​ ​will​ ​also​ ​be​ ​an​ ​opportunity​ ​to influence​ ​the​ ​product​ ​roadmap​ ​by​ ​contributing​ ​to​ ​solutions​ ​utilized​ ​across​ ​multiple​ ​customer projects.​ ​This​ ​position​ ​will​ ​report​ ​directly​ ​to​ ​the​ ​Head of Business Solutions, APJ
   Primary Responsibilities: 
  • ​​​​Design​ ​and​ ​document​ ​custom​ ​solutions​ ​for​ ​individual​ ​customer's​ ​needs​ ​by​ ​adapting​ ​the platform​ ​capabilities​ ​to​ ​the​ ​needs​ ​of​ ​Qualtrics'​ ​enterprise-level​ ​customers.
  • Work​ ​collaboratively​ ​with​ ​Sales,​ ​Delivery, Engineering,​ ​and​ ​other​ ​teams​ ​to​ ​ensure​ ​compelling solutions​ ​are​ ​created​ ​by​ ​presenting​ ​to​ ​customer​ ​executive​ ​and​ ​IT​ ​teams.
  • Assist​ ​in​ ​driving​ ​sales​ ​pipeline​ ​while​ ​ensuring​ ​achievement​ ​of​ ​Professional​ ​Services​ ​billing targets.
  • Establish​ ​strong​ ​relationships​ ​with​ ​the​ ​customer's​ ​key​ ​technical​ ​and​ ​business​ ​decision makers.
  • Understand​ ​the​ ​customer's​ ​business​ ​requirements​ ​in​ ​order​ ​to​ ​articulate​ ​the​ ​solution's business​ ​value.
  • Assist​ ​with​ ​driving​ ​operational​ ​efficiencies​ ​across​ ​the​ ​Professional​ ​Services​ ​team.
    Keep​​ ​up​ ​to​ ​date​ ​with​ ​market​ ​trends​ ​in​ ​target​ ​industry,​ ​competitive​ ​insights​ ​and​ ​industry regulatory/compliance​ ​requirements.
  • Be​ ​a​ ​self-starter​ ​who​ ​takes​ ​ownership​ ​of​ ​opportunities,​ ​works​ ​independently,​ ​manages multiple​ ​simultaneous​ ​projects,​ ​and​ ​deals​ ​well​ ​with​ ​ambiguity​ ​and​ ​last-minute​ ​changes.
  • Have​ ​the​ ​ability​ ​and​ ​passion​ ​necessary​ ​to​ ​maintain​ ​technical​ ​excellence​ ​with​ ​emerging technologies,​ ​including​ ​competitive​ ​technologies,​ ​while​ ​continuing​ ​to​ ​manage​ ​customer opportunities.
  Successful candidates will possess most of the following qualifications:
  • 5+ years operating in a pre-sales environment, shaping and scoping large and complex technology solutions.
  • ​Technical​ ​BS​ ​degree,​ ​Computer​ ​Science​ ​or​ ​Math​ ​background
  • ​Solution​ ​design​ ​experience​ ​or​ ​experience​ ​implementing​ ​custom​ ​solutions​ ​for​ ​enterprise customers
  • Deep​ ​understanding​ ​of​ ​cloud​ ​computing​ ​technologies,​ ​business​ ​drivers,​ ​and​ ​emerging computing​ ​trends​ ​and​ ​their​ ​impact​ ​on​ ​target​ ​industry​ ​organizations.
  • Prior​ ​work​ ​experience​ ​in​ ​a​ ​Consulting/Architecture​ ​position​ ​within​ ​a​ ​software​ ​and/or services​ ​company​ ​that​ ​includes​ ​excellent​ ​written​ ​and​ ​verbal​ ​communication​ ​skills.
  • Experience​ ​in​ ​several​ ​of​ ​the​ ​following​ ​areas:​ ​Software​ ​design​ ​or​ ​development, Application​ ​Design,​ ​Systems​ ​Operations​ ​/​ ​Management,​ ​Database​ ​architecture,​ ​IP Networking,​ ​Storage,​ ​and​ ​IT​ ​Security.


What Differentiates Us From Other Companies
  • Work-life integration is critical to us - we have frequent office events, team outings, and happy hours
  • We take pride in our office's design aiming at fostering creativity from exceptional views to an open and collaborative workspace
  • Competitive salary and comprehensive private health insurance
  • On top of the standard benefits package, we provide snacks, drinks, and free lunches in our office
  • Qualtrics Experience Program - $2800 for an experience of your choosing (eligible after a year).
  • Possible tuition reimbursement for job-related continuing education


Qualtrics is an equal opportunity employer.We believe in sharing Qualtrics success which is part of the compensation for all employees! Qualtrics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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