RNDC Job - 39573649 | CareerArc
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Company: RNDC
Location: Houston, TX
Career Level: Mid-Senior Level
Industries: Retail, Wholesale, Apparel

Description

Qualifications

Associate's degree (A.A.) or equivalent from 2-year college or technical school; five years or more related experience of which three to five years accounting or accounts receivable and or/training work experience; or equivalent combination of education and experience. The employee must occasionally lift and /or move up to 10 pounds.

We are an Equal Opportunity employer.

Responsibilities

Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Train or instruct employees in job duties or company policies or arrange for training to be provided.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

• Recruit, interview, and select employees.

• Interpret and communicate work procedures and company policies to staff.


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