SAIC Job - 39497459 | CareerArc
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Company: SAIC
Location: Chantilly, VA
Career Level: Associate
Industries: Technology, Software, IT, Electronics



SAIC is seeking a Cleared Technical Services Analyst to join our team supporting programs and customers in our Chantilly, VA and the surrounding users/locations. Providing technical support across a wide range of IT services in high-stakes environments can be stressful and experience managing numerous tasks on a daily basis with positive, customer-focused attitude is key.

Your daily responsibilities will include:

  • Delivering world-class technical support for users operating in classified areas including workstation & end user hardware, software, connectivity & authentication services, Audio-visual, and Telephony services reported by phone, ticketing system, and in-person.
  • Interacting with Security and System Administration teams to ensure adherence to compliance with customer and corporate security/operational processes.
  • Representing IT as the point of contact for IT services including delivering solutions, training, and troubleshooting assistance for processes and technologies including SAIC. Employees, Subcontractors and Customers when using SAIC's systems/facilities.
  • Contributing to the execution and completion of projects and initiatives e.g. deployments of hardware/software, standing up new program teams, moves/adds/changes, and rolling out new technology and processes.
  • Proactively recognizes and reports bugs, design flaws, or other opportunities to improve service delivery to Administration and Engineering teams, following up to contribute in test and validation efforts to roll out enhancements and improvements.


Required Qualifications:

  • Active TS/SCI with CI Poly or higher, and ability to maintain, is required.
  • Bachelor's Degree and five (5) years+ experience; Master's Degree and three (3) years+ experience; PhD and 0 years related experience; Additional experience may be used in lieu of education.
  • Security+ CE certification or ability to obtain within 6 months.
  • Undeniable communication, collaboration, and customer service skills.
  • Experience providing technical support directly (in-person) and virtually (via phone, e-mail, or indirectly) to users in a Government, Federal, or other highly-regulated environment.
  • Proficiency deploying, maintaining, and troubleshooting Microsoft-based workstations (Windows 10, Office Suite) and troubleshooting issues with common network services including Active Directory, Exchange, Certificates, DHCP, DNS, etc.
  • Working knowledge/proficiency troubleshooting and supporting Telephone (VOIP), Audio-Video, Printing, Networks, and common business technologies.

Desired Qualifications:

  • Self-starter with ability to effectively define and prioritize tasks against objectives and project-based outcomes in conjunction with incident, event, and request-driven workloads.
  • Experience in workstation management technologies i.e. WSUS, SCCM, McAfee EPO and endpoint management/device control software.
  • Experience providing support for compliance policies/frameworks including patching, STIG guidelines, RMF, NIST800-171/53.
  • Work history supporting Intelligence Community and handling sensitive data.
  • Preferential certifications include ITIL, CASP/CISSP.
  • Flexibility to travel to other local (Northern Virginia/DC Area) locations as needed (<10%).

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