Senior Systems Analyst Job Listing at SAIC in Ashburn, VA (Job ID 2507464)

Description

Description

Position Summary

We are seeking a thoughtful, technically savvy, and user-focused Senior Systems Analyst to join our team in Ashburn, VA. This role supports a government-facing project by monitoring operational logs (Splunk), fulfilling official data inquiries (OPRs), and providing responsive, user-friendly ticket support (via Zammad or similar platforms). Ideal candidates have a development background or strong technical fluency but seek a role centered on operations, support, and system awareness over direct coding.

Job Responsibilities:

• Monitor and analyze incoming application logs (Splunk) to proactively identify and escalate issues.
• Conduct detailed log searches to answer operational data requests and audit inquiries.
• Respond to end-user feedback and support tickets clearly and helpfully, maintaining a friendly and professional tone.
• Act as a liaison between technical teams and users, ensuring mutual understanding of issues and resolutions.
• Develop or maintain lightweight documentation for recurring tasks, ticket responses, and system behavior patterns.
• Support Agile ceremonies as needed: standups, planning, retrospectives.
• Collaborate with developers to understand application behavior and guide improvements to logging, monitoring, or usability.

Qualifications

Required Skills and Experience

• Bachelor's degree.
• 3–7 years in a technical role (e.g., development, DevOps, systems analyst, support engineering).
• Experience querying and analyzing logs in systems like Splunk, ELK, or similar platforms.
• Familiarity with Agile environments and collaboration tools (e.g., Jira, Confluence, Zammad, ServiceNow).
• Comfortable reading code/logs and discussing technical issues with developers.
• Skills and knowledge utilizing Windows, Microsoft Office Suite including MS Visio Professional and MS Project Professional and some sort of querying/SQL tool.
• Strong communication skills—able to explain technical findings to non-technical audiences.
• Detail-oriented and able to work independently with minimal supervision.

Desired Skills and Experience

• Master's degree.
• Background in software development (e.g., Python, Java, JavaScript, or scripting languages).
• Prior experience as a developer or a data analyst is a plus for the job.
• Exposure to relational databases and SQL.
• Familiarity with distributed systems, cloud-based infrastructure (especially AWS), or CI/CD workflows.
• Experience writing or maintaining support documentation or FAQs.
• Prior experience supporting federal customers or working on government projects.

Customer Requirements

• Clearance – Ability to obtain and hold a public trust position and favorable suitability based on a CBP Background Investigation.
• Citizenship – Must be a US Citizen.
• Location – Hybrid with on-site (Ashburn, VA) visits 2 days per week and if a mission need. All candidates must be within the GWA/commutable area.