Description
Clinical Operations Implementation Specialist
The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!
Position Summary: Under the supervision of the Clinical Operations Department, the Clinical Operations Implementation Specialist is responsible for supporting clinical operations processes, technologies, and initiatives within the organization.
Outcomes:
- Successfully manage and complete clinical operations projects, meeting or exceeding all project milestones and deadlines.
- Facilitate user adoption of new processes by providing comprehensive training, user-friendly documentation, and ongoing support.
- Identifying opportunities for further optimization and refinement of implemented process or systems.
- Minimize errors, inefficiencies, and operational issues within implemented processes through testing and continuous quality assurance checks
Responsibilities:
- Collaborating with cross-functional teams to assess needs, develop implementation plans, and oversee the execution of projects
- Quickly develop an understanding of current workflows and system interactions across the Autism & Community practice
- Training and support to team members to ensure successful adoption of new processes and technology
- Periodic travel to build relationships and provide support to ensure implementation timelines are met
- Monitor and evaluate the performance of implemented initiatives, identifying areas for improvement and making recommendations for optimization
- Act as leader, liaison, and partner; promoting a highly collaborative environment amongst business and clinical leaders for the Autism & Community practice
- Interpreting data, analyzing results, and providing insights to support data-driven decision-making within the organization
- Attend meetings and conferences as assigned, record meeting minutes in a clear, concise, and organized manner, summarizing key discussion topics, agreements, and next steps
- Oversee clinical operations file repository and version control procedures to promote consistency and adherence to organizational standards
Position Location (City & Country if Applicable):
Work location: Remote
Workdays: Monday through Friday
Work hours: 8:30 AM to 4:30 PM including a 30-minute unpaid meal break (Pacific Standard Time)
Required Qualifications:
- Fluency in Central Reach
- Fluency in Microsoft Teams
- Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
- Excellent written and verbal communication skills
- Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
- Commitment to maintain client confidentiality and adhere to HIPPA laws
- Excellent problem-solving skills and conflict resolution skills
- Flexibility with hours, available to attend occasional early morning or late evening meetings
- Good organizational skills
- Ability to manage time effectively
- Experience in a behavioral health and related services preferred
- Ability to travel as required
- Excellent presentation and facilitation skills and the ability to communicate effectively with all levels of the organization
Education/Certifications Required:
- Bachelor's degree or higher preferred
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