Valley Bank Job - 49354860 | CareerArc
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Company: Valley Bank
Location: Morristown, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include, but not limited to: Design - Implementation

  • Own and drive all aspects of Valley's SAP platform success from ideation and platform vision to platform strategy, roadmap and delivery ensuring ongoing delight of both internal and external customers.
  • Owner of the platform roadmap, working with multiple stakeholders (tech teams, business, and customers) to ensure alignment with the business strategy and customer needs.
  • Define/Align the standards/tools/processes across SAP applications to deliver the best services.
  • Define success indicators (leading and lagging) for new platform enhancements, pivoting when required to maximize value creation.
  • Define a governance structure and lead the center for enablement (center of excellence).
  • Lead a team and promote team effectiveness through strong organizational skills, handles increasing levels of responsibility.
Operations Support, Troubleshooting, Incident Management - Escalation
  • Take broad business perspective when making decisions.
  • Serve as the subject matter expert and provide guidance to IT and Information Security teams on all items related to network operations.
  • Maintain the SAP Platform at the highest level of performance and availability.
    • Ensure SAP Platform meet SLAs and SLOs as defined.
    • Oversee SAP monitoring and audit the health and availability of the SAP Platform.
    • Report SAP outages affecting areas of the bank in an efficient and timely matter. Assist in troubleshooting complex issues. Liaisons with the Technology Incident Manager through resolution of issue.
  • Oversee and advise on implementation of finance configuration changes.
  • Support period-end closing.
  • Evaluation/recommendation and implementation/support of new technologies.
  • Work with 3rd party providers and SAP regarding support, fixes, patches, and upgrades.


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