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Service Excellence Manager II- Avenue J
Valley Bank - Brooklyn, NY
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager-Regional
Valley Bank - Moonachie, NJ
Responsibilities include, but are not limited to: At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. ...
Sr Supervisor (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Provide guidance and assistance to CSR's handling customer inquiries. Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards. Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met. Recommend schedule revisions and manage changes in ...
Sr Trsry Mgmt Svc Excel Specl, St. Petersburgh, FL
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with all Treasury products to include complex implementations such as but not limited to FTP, BAI, Positive Pay, and ACH. Provide first level support to internal/external customer support for all Treasu...
Trade Finance Associate
Valley Bank - New York, NY
Responsibilities include but are not limited to: Transaction processing of all events related to Letter of credit products in the Commodity Finance Business Line and working in an automated letter of credit processing environment. May draft (redline) technical terms and conditions for Standby and Documentary Letters of credit issued and advised/confirmed related to Commodity F...
Staff Appraiser - Commercial
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Maintain contact with various departments to resolve problems relative to requests for appraisal work. Monitor and evaluate the impact of changes in the commercial appraisal profession and recommend changes in official Valley National Bank Appraisal policies and procedures as appropriate. Responsible for processing appr...
Syndications Portfolio Manager - NYC, NY
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage complex and diverse portfolio of corporate loan deals and ensure all activities are processed timely and accurately. Process Agent Bank requests in a timely manner on system of record. Manage syndication (agent and non-agent) funding efforts to ensure the bank meets funding deadline and operates within the boundaries of b...
Service Excellence Manager I
Valley Bank - Beverly Hills, CA
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Wealth Mgmt. Supp Ops Manager - NYC, NY
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage the settlement process for securities trades to ensure timely and accurate completion. Coordinate with custodians, brokers, and other external parties to resolve settlement issues. Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Keep abreast of changes ...
Healthcare Portfolio Manager - NYC, NY
Valley Bank - New York, NY
Responsibilities include but are not limited to: Maintain and service assigned portfolios and coordinate the cross sell of other bank products. Maintain close customer contact to ensure continued satisfaction and to follow or anticipate additional financing needs. Monitor and report changes in credit quality. Negotiate to properly structure and price credit f...
Imaging Specialist
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Receive loan documentation for borrowers, guarantors and other information for commercial loan files. Review documentation for completeness; add exceptions and ticklers as needed. Scan documentation into specific categories and prepare proper indexing for ease of retrieval. Accurately and efficiently image and...
Lead, Data Governance (IT)
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Design & develop enterprise-wide data governance programs, frameworks, and principles comprising of latest industry best practices. Evolve existing and developing new data governance-related policies, processes, standards, metrics, and controls. Support Data Governance committee with governance policies, processes, and ...
Market Manager- Township
Valley Bank - Township of Washington, NJ
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
ABL Collateral Analyst
Valley Bank - Jericho, NY
Responsibilities include but not limited to: Lead the review and analysis of loan collateral, including borrowing base certificates, A/R aging's, inventory reports, and appraisals. Processes advance requests, validates there is sufficient availability, and obtains all required advance approvals. Reviews and monitors collateral performance trends and effectively commun...
Assistant SBA Administration Officer - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Must have a thorough working knowledge of the current SBA SOP (50 10) Origination, and SBA SOP (5057) Servicing and Liquidation. Manage the SBA submission process using SBAOne or E-Tran including review of Lender's Application, draft Loan Authorization, and subsequent approved authorization. Have authority to submit loans, modif...
