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Guest Care Representative (Guest Experience)
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Guest Care Representative (Contact Center Digital) is responsible for responding to and resolving Guest inquiries, complaints, compliments, suggestions, and general feedback quickly and to a high degree of Guest satisfaction, with a focus on the Digital restaurant experience, Panda Rewards program, refunds processing, and CCPA requests...
Guest Care Coordinator (Guest Experience)
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Guest Care Coordinator (Guest Experience) understands and works collaboratively with Operations and other cross-functional teams to drive and deliver on the ideal brand and restaurant experience. This position helps maintain the systems and processes used to monitor Guest satisfaction and experiences, track issues, and identify areas fo...
Guest Care Manager (Guest Experience)
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing, Operations, and cross-functional teams on the design and deployment of Guest experience pro...
FSQA Manager (Protein)
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The FSQA Manager (Protein) is responsible for ensuring the quality and safety of food ingredients as well as food processing procedures for protein ingredients. This position develops and implements food safety and quality assurance programs related to protein category. You'll get a chance to: Ensure th...
Data Governance Manager
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Data Governance Manager is responsible for accelerating business transformation through data governance and data quality. This position plays a pivotal role in running data governance programs in collaboration with and guidance from the Data and Business Intelligence (BI) Center of Excellence. The DG Manager is responsible for administe...
Director, Offshore
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Director, Offshore is responsible for the multi-functional Offshore (China) team's strategies, operations, and services to meet PRG's business needs while ensuring the profitability of the offshore business entity. This position interfaces with various PRG departments (predominantly IS) to ensure the Offshore team's services are fully ...
Director Development
Panda Restaurant Group - Rosemead, CA
Summary of Job Descriptions: The Director of Development is responsible for the design, development, and maintenance of systems, programs, and systems software to meet the company's information needs. This position establishes IS policies, standards, practices, and security measures to ensure effective and consistent information processing operations and to safeguard i...
Director, Community Marketing
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The purpose of Community Marketing is to build brand awareness and demand in localcommunities for Panda Express and our satellite brands (Raising Cane's, Licensee's) by forgingmeaningful local connections with our guests that drive transactions and sales.The Director of Community Marketing is responsible for serving as a strategic business...
Brand Innovation Representative
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Brand Innovation Representative (Ops Excellence) is responsible for collaborating and contributing to brand innovation activities that bring the brand vision and strategy to life. This position supports managers in the delivery of break-through innovation and Operations Excellence programs based on a deep understanding of Operations and...
Guest Care Associate Manager (Guest Experience)
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Guest Care Associate Manager (Guest Experience) understands and works collaboratively with Operations and other cross-functional teams to drive and deliver on the ideal brand and restaurant experience. This position is responsible for Guest data management, CRM integrations, and Guest experience reporting, analytics, and insights. The G...
Manager, HR Compliance
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The Manager, HR Compliance is responsible for ensuring the company's I-9/E-Verify, pre-employment background checking, LOA, reasonable accommodation and PTO compliance policies and processes comply with all applicable federal, state, and local laws. This position researches and monitors changes in HR compliance requirements and informs the ...
People Analytics Manager
Panda Restaurant Group - Rosemead, CA
Summary of Job Description: The People Analytics Manager is responsible for the transformation of the HR reporting, metrics, governance, analytics, and data integrity efforts, leveraging various data analytics platforms to present data accurately and intuitively. This position collaborates closely with HR leaders, IT, and cross-functional teams to meet reporting needs...
Decentralized Learning Specialist (Eastern Standard Time Zone)
Panda Restaurant Group - Rosemead, CA
Summary of Job Descriptions The Decentralized Learning Specialist (DLS) is responsible for designing, implementing, and evaluating comprehensive and applicable training programs to meet the learning and development needs of store level management within one zone (Store Managers, Assistant Managers, and Chefs). This position collaborates with Regional and Zone leaders ...
Decentralized Learning Specialist (Central Standard Time Zone)
Panda Restaurant Group - Rosemead, CA
Summary of Job Descriptions The Decentralized Learning Specialist (DLS) is responsible for designing, implementing, and evaluating comprehensive and applicable training programs to meet the learning and development needs of store level management within one zone (Store Managers, Assistant Managers, and Chefs). This position collaborates with Regional and Zone leaders ...
Decentralized Learning Specialist (Pacific Standard Time Zone)
Panda Restaurant Group - Rosemead, CA
Summary of Job Descriptions The Decentralized Learning Specialist (DLS) is responsible for designing, implementing, and evaluating comprehensive and applicable training programs to meet the learning and development needs of store level management within one zone (Store Managers, Assistant Managers, and Chefs). This position collaborates with Regional and Zone leaders ...
