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WFM Analyst- Planning & Scheduling
ResultsCX - Remote, Remote, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Quality Assurance Analyst
ResultsCX - Bengaluru, KA, India
Description Job Title: Quality Analyst – Healthcare Voice Process Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts Job Summary: We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring a...
Supervisor, Operations
ResultsCX - Bengaluru, KA, India
Description Supervisor, Operations Designation : Team Leader – Healthcare Contact Center (Member Services) Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a...
Service and Sales Representative - Newtown
ResultsCX - Lapu-Lapu City, Central Visayas, Philippines
Description Customer Experience Representative - Newtown Hiring now! Start a greater career at the heart of Cebu City. Our Newtown site is looking for highly motivated individuals and dedicated individuals. This is your chance to join a progressive company be recognized for your achievements. At ResultsCX, we train our team members to provide exceptional ...
Contract Administrator
ResultsCX - Bengaluru, KA, India
Description The Contract Administrator will oversee the preparation, negotiation, and management of Statements of Work (SOWs), Amendments, and Change Orders for our BPO outsourcing engagements. This role is critical in minimizing operational risk in contact center environments and ensuring alignment with internal and client expectations. The Contract Administrator will ov...
VP, Solutions Architect
ResultsCX - Remote, Remote, India
Description This role requires 10+ Years of Healthcare experience The Vice President (VP), Solutions Architect is a pivotal role for the assigned product specialty area vertical growth agenda and provide Clients with compelling Digital Solutions. The VP, Solutions Architect is responsible for identifying, quantifying and delivering transformational...
Manager, Operations - Onsite
ResultsCX - Jacksonville, NC
Description Licensed Healthcare experience and current license is preferred Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors...
Site IT Administrator- Onsite Bangalore
ResultsCX - Bengaluru, KA, India
Description The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will:
Manager, Training
ResultsCX - Jacksonville, NC
Description Hybrid - Jacksonville NC Training Manager The Training Manager is primarily responsible for the Client relationship and execution of client expectations within the training environment. The top focus of the Training Manager is to identify training needs based on gap analysis and create short-term and long-term strategic plans. It is the Trainin...
Seasonal Customer Service Representative - Site
ResultsCX - Lakeland, FL
Description ResultsCX: Customer Support That Truly Serves Give me the basics! At ResultsCX, our Seasonal Onsite Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative working out of our Lakeland, Florida office, you will handle inbound calls to assist customers with routine...
Supervisor, Human Resources I
ResultsCX - Pasig, NCR, Philippines
Description Supervisor, Human Resource I The Human Resources Supervisor supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job. We expect greater of ourselves... What's Your Greater? Come find...
Customer Service Healthcare Representative - Statewide in Kansas
ResultsCX - KS
Description Give me the basics! Our Kansas Healthcare agents help ResultsCX customers with a wide range of healthcare related inquiries! Calls will include, but are not limited to, detailed reviews and change requests on member insurance plans, healthcare screening or appointment scheduling, assisting members with finding a primary care physician in their networ...
CUSTOMER SERVICE REPRESENTATIVE - SITE
ResultsCX - Athens, GA
Description ResultsCX Athens: The Hearts Behind the Headsets Give me the basics! At ResultsCX, our Customer Service Representatives are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiri...
Director, WFM
ResultsCX - Bengaluru, KA, India
Description Director, WFM The WFM Director provides vision and leadership to the Results organization in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. In this role you will: Directly manages a team of planning and tactical analysts. Create strategic recomme...
Chief of Staff
ResultsCX - Bengaluru, KA, India
Description We are seeking a highly strategic and execution-focused Chief of Staff to support our Chief Revenue Officer (CRO) in managing and optimizing total revenue, covering both client retention and growth, for the Revenue Office department. This role is critical in driving operational efficiency, governance, and data-driven decision-making across the revenue function...
