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Loan Servicing Specialist FL
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates ...
Assistant SBA Administration Officer - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Must have a thorough working knowledge of the current SBA SOP (50 10) Origination, and SBA SOP (5057) Servicing and Liquidation. Manage the SBA submission process using SBAOne or E-Tran including review of Lender's Application, draft Loan Authorization, and subsequent approved authorization. Have authority to submit loans, modif...
Business Banker - Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include but are not limited to: Represents the bank in conducting active prospect and customer business development activities designed to generate new loan, deposit and related business for the line of business, while meeting the Bank's existing and prospective business customer's needs. Manages relationships with business banking clients through service and ...
Sr Customer Care Specialists (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism; provide thoughtful prompt resolution with empathy; poise a consistent voice with the on-goi...
Sr Supervisor (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Provide guidance and assistance to CSR's handling customer inquiries. Provide coaching, mentoring in achieving sales goals and Mystery Shop Standards. Daily monitoring of call volumes to determine adequate staffing needs to ensure service levels are being met. Recommend schedule revisions and manage changes in ...
Imaging Specialist
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Receive loan documentation for borrowers, guarantors and other information for commercial loan files. Review documentation for completeness; add exceptions and ticklers as needed. Scan documentation into specific categories and prepare proper indexing for ease of retrieval. Accurately and efficiently image and...
Sr Trsry Mgmt Svc Excel Specl, St. Petersburgh, FL
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with all Treasury products to include complex implementations such as but not limited to FTP, BAI, Positive Pay, and ACH. Provide first level support to internal/external customer support for all Treasu...
PERSONAL BANKER
Valley Bank - Largo, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Clearwater, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Clearwater, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Customer Care Specialist (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
PERSONAL BANKER
Valley Bank - Tampa, FL
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Commercial Lending Assistant-Tampa, FL
Valley Bank - Tampa, FL
Responsibilities include, but are not limited to: Assist Lenders in procuring documentation and information essential to loan application processing and ongoing portfolio management. Review approval for accuracy, and coordinate revisions, as necessary. Assist lenders with providing superior customer service to existing customers by resolving issues and providing accur...
Customer Care Specialist (Call Center)
Valley Bank - St. Petersburg, FL
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
