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Service Excellence Manager
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Morris Plains, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Market Manager
Valley Bank - Lyndhurst, NJ
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Contracts Specialist
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Prepare, review and edit both standard and non-standard contracts, including Non-Disclosure Agreements (NDAs), professional services agreements, purchase agreements, software license/SaaS agreements, and other business contracts. Ensure clarity, accuracy, and legal soundness in contract language to protect the bank's interests....
Incident and Crisis Management Lead
Valley Bank - New York, NY
Responsibilities include but are not limited to: Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations. Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required. Conduct risk asse...
Service Excellence Manager I
Valley Bank - Woodbridge Township, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Manalapan Township, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Newark, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Manager I
Valley Bank - Passaic, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
SBA Business Development Officer - NJ / PA
Valley Bank - Fairfield, NJ
Responsibilities include but are not limited to: Solicit new SBA business from present and prospective clients. Conduct calls and other marketing efforts focused on prospects, clients, internal referral sources, and external referral sources. Establish strong referral network and relationships with internal partners as well as commercial real estate agents, brokers, CPA's, acc...
Comm Bnkg Relationship Mgr III
Valley Bank - Red Bank, NJ
Responsibilities include but are not limited to: Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. Develop network of external referral sources/centers of influence (COI's) in order...
Service Excellence Manager
Valley Bank - Belleville, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Retail Seasonal Associate
Valley Bank - NY
Responsibilities include, but are not limited to: Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. Sells money orders and cashiers' checks. Performs duties...
Market Manager
Valley Bank - NY
Responsibilities include, but are not limited to: Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business. Overall responsibility for the financial and operational perfor...
Head of Consumer & SMB Platforms
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences Partne...
