Arizona Department of Economic Security Job - 35292708 | CareerArc
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Company: Arizona Department of Economic Security
Location: Phoenix, AZ
Career Level: Entry Level
Industries: Government, Nonprofit, Education




Your Partner For A Stronger Arizona 

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.

Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.


Division of Employment and Rehabilitation Services (DERS)

Quality Assurance Integrity Administration (QAIA)

1924 E. University Dr., Phoenix, AZ 85034

Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.

The Department of Economic Security, Division of Employment and Rehabilitation Services is seeking an experienced and highly motivated individual to join our team as an Overpayment Deputy with the Quality Assurance Integrity Administration. This position is responsible for:

  • Continuing the work of New Claims and inquiry agents for the Call Center.

  • Adjudicating more complex or difficult cases involving overpayments, fraud investigations, and penalty applications. This position is responsible for reviewing Unemployment Insurance determinations and establishing overpayments. Contacting the claimant if necessary to obtain additional information. Working closely with the Office of Accounts Receivable and Collections.

  • Completing monthly/weekly reports (e.g. 50 Report, Pay-type, 12 Report) as assigned, including workload status reports. Occasionally acting as the Unit Supervisor in his/her absence or acting as a lead or mentor for the unit. Performing other duties as required such as participating on special projects or representing the unit when changes are occurring that involve system upgrades.

  • Coordinating with Office of Special Investigators to process completed investigations to issue Notices or Determinations of Overpayments.

  • Processing claimant requests for fact finding, waivers or appeals, acting as a backup to Barts administrator, and attending appeals hearings when necessary.

  • Reviewing New Hire wage audit forms and quarterly cross match audits, reviewing the Guide system, entering new hire wage audit wage information into BARTS, marking documents worked in Onbase, handling incoming calls from claimants and Department agents, clearing and setting issues, if appropriate and processing UB259's when assigned on a daily basis. Contacting employers or claimants when necessary to obtain missing information. 

  • Answering claimant phone/written inquiries and identifying/resolving potential issues.

  • Processing daily UB 272s and work the prior year report. Work may include handling the inter/intrastate payments, reviewing/entering appeal decisions,, handling part time claims, all payments received and working the distorted claims.

Knowledge, Skills, Abilities:

  • Knowledge of the functions performed by Claims and Inquiry deputies.

  • Thorough knowledge of the principles and issues in adjudicating UI claims.

  • Thorough knowledge of administrative law proceedings that apply to investigation of eligibility issues and writing legal determinations affecting claimants' eligibility and charges to an employer tax account on behalf of the Department.

  • Basic knowledge of Microsoft Word and Excel programs.

  • Above average verbal and writing skills to express situations coherently.

  • Customer service skills.

  • Ability to work independently with minimal or no supervision.

  • Ability to interpret rules, regulations, and law.


  • High School Diploma or equivalent.


  • At least one (1) year of customer service experience.

  • At least one (1) year of Unemployment Insurance claims taking or adjudication experience.

Licenses and Certifications:

  • Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.

  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

Why Should You Apply?

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

  • Affordable Health, Dental, Vision and Life and Disability Insurance

  • 10 holidays per year

  • Paid Vacation and Sick time off - start earning it your 1st day

  • Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)

  • Contribute to, and participate in the Arizona State Retirement System

  • Ride Share and Public Transit Subsidy

  • Career Advancement Opportunities

  • Tuition reimbursement

  • Opportunity to work remotely (home office) on an ad-hoc basis


Apply through For questions about this career opportunity, please call Brian Hemminger at (602) 542-0081 or email [email protected] 

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-0081. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.  

Equal Opportunity Employer/Program • Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, sex, national origin, age, disability, genetics and retaliation. To request this document in alternative format or for further information about this policy, contact your local office; TTY/TDD Services: 7-1-1. •Free language assistance for DES services is available upon request.

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