Baton Rouge General Job - 44831668 | CareerArc
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Company: Baton Rouge General
Location: Baton Rouge, LA
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


JOB PURPOSE OR MISSION: Provides software support to internal customers for applicable operating system and associated subsystems. Analyze the repetitive processes in various departments and automate them to make them more efficient and maintain them. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.




CRITERIA A: Everyday Excellence Values - Employee demonstrates Work Excellence values in the day-to-day performance of their job.




· Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.


· Takes initiative in living our Work Excellence values and vital signs.


· Takes initiative in identifying customer needs before the customer asks.


· Identify areas in need of process automation, improvement and documentation.


· Participates in teamwork willingly and with enthusiasm.


· Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.


· Keeps customers informed, answers customer questions and anticipates information needs of customers


CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.




· Practices diligence in fulfilling the regulatory and legal requirements of the position and department.


· Maintains accurate and reliable patient/organizational records.


· Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.


CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.




· Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.


· Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.


· Upholds the ethical standards of the organization.


CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.




· Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.


· Initiates or redesigns to continuously improve work processes.


· Contributes ideas and suggestions to improve approaches to work processes.


· Willingly participates in organization and/or department quality initiatives.


CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.




· Effectively manages time and resources


· Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.


· Consistently looks for and uses resource saving processes


CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.




· Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.


· Employee proactively reports errors, potential errors, injuries or potential injuries.


· Employee demonstrates departmental specific patient and employee safety standards at all times.


· Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.




ESSENTIAL JOB FUNCTIONS include, but are not limited to:


1. Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned functional area(s).




· Works as a team member with other technical staff to ensure connectivity and compatibility between systems.


· Conducts technical research on system upgrades to maintain up to date software versions · Work closely with clients and the business to identify and analyze core business processes and workflows


• Documentation of process and workflows


• Development of clear and detailed process maps and business requirements


• Identifying issues and risks with the projects


2. Provides application support to ensure functionality in assigned area(s).




· Installs software version upgrades and/or service packs as needed within specified timeframes, including testing, debugging and conversions.


· Prepares and maintains appropriate documentation, as required.


· Functions as lead for updating and maintaining applications as assigned.


· Researches and resolves problems, as necessary to maintain functionality of the applications.


· Develops and/or produces complex reports as needed (daily, weekly, month-end, etc.).


· Strategically plans system downtime to minimize any disruptions to the normal course of business.


3. Serves as resource for application users within assigned functional area(s).




· Serves as primary liaison between software vendor(s) and internal customers and keeps all abreast of program updates, added features, problems error resolution, etc.


· Designs, develops and implements training programs for internal customers for software utilization and customized report development as needed.


· Constantly increases knowledge of applicable software applications and/or functional area(s), through classes, seminars, and all available training opportunities.


· Actively participates in departmental meetings, to gain knowledge and apply such knowledge to more effectively and efficiently use software applications.


4. Performs all other duties as assigned.



2 - 5 years' experience in Process Automation role.

2 - 5 years in related field



BS/BA in Information Technology strongly preferred.



Expert knowledge of applicable software applications and assigned functional area(s), including configuration and connectivity. Demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Knowledge and experience of Process automation tools. Strong skills in Process Mapping and Business Process Reengineering. Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows.




Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient


financial and 3rd party billing information, patients related complaints, information related to patient location.




Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to- incident reporting, exposure control plan, hand washing for all age groups.

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